Remote Customer Success Manager - Enterprise Clients

Placements24; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Medical aid

Retirement savings

Home office stipend

Learning & development

Job summary

Placements24 is seeking a proactive Remote Customer Success Manager to support a globally distributed client base from a home office in South Africa. You will drive client retention, ensure value realization, and advocate for customer needs across teams.

This remote role emphasizes strategic engagement with enterprise accounts and a focus on expanding relationships. You will collaborate with cross-functional teams, conduct regular business reviews, and educate clients on product features to

Qualifications

• Proven experience as a Customer Success Manager or similar.
• Experience managing enterprise accounts and driving retention.
• Strong written and verbal communication skills.

Responsibilities

• Develop and maintain long-term relationships with enterprise clients.
• Monitor client health and engagement; identify risks and opportunities.
• Conduct regular business reviews to demonstrate value and alignment.
• Onboard new clients for rapid time-to-value.
• Educate clients on new features to maximize ROI.
• Serve as primary contact for escalated issues; coordinate across teams.
• Identify opportunities for account growth and upsell/cross-sell.

Skills

Relationship building

Portfolio management

Excellent communication

Presentation skills

Data analysis

Remote work

Time management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

About the Role

Our client is seeking a proactive and experienced Remote Customer Success Manager to join their globally distributed team, supporting clients across various industries. This fully remote position is crucial for fostering long-term client relationships and ensuring maximum value realization from our client's cutting-edge solutions. You will be instrumental in driving customer retention, identifying expansion opportunities, and acting as the primary advocate for our enterprise clients. This role requires exceptional communication skills and a deep understanding of customer needs, delivered entirely from your home office, anywhere within South Africa . We are looking for a strategic thinker who can manage a portfolio of high-value accounts, ensuring their success and satisfaction through proactive engagement and expert guidance. This is an unparalleled opportunity to shape customer journeys and contribute to significant business growth, all within a flexible, remote-first framework.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with enterprise-level clients.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular business reviews (QBRs) to demonstrate value and strategic alignment.
• Onboard new clients, ensuring a smooth transition and rapid time-to-value.
• Educate clients on new product features and best practices to maximize their usage and ROI.
• Serve as the primary point of contact for escalated client issues, coordinating with internal teams for resolution.
• Identify opportunities for account growth and upsell/cross-sell strategies.
• Gather and relay client feedback to product and engineering teams to influence the product roadmap.
• Track and report on key customer success metrics, including retention, satisfaction, and adoption rates.
• Advocate for the customer internally, ensuring their needs are understood and addressed.

Requirements

• Proven experience as a Customer Success Manager, Account Manager, or similar client-facing role, preferably with enterprise clients.
• Demonstrated success in managing a portfolio of accounts and driving customer retention and satisfaction.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly.
• Strong presentation skills, comfortable presenting to executive-level clients.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Ability to work independently and manage your time effectively in a remote setting.
• A proactive, solutions-oriented mindset with a passion for customer advocacy.
• Experience in analyzing data to identify trends and drive strategic decisions.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Ability to thrive in a fast-paced, dynamic, and remote work environment.

Benefits

As a fully remote employee, you will enjoy unparalleled flexibility and autonomy. Our client offers a highly competitive compensation package, generous performance-based bonuses, and a comprehensive benefits program that includes medical aid and retirement savings contributions. You'll have access to continuous learning and development opportunities, empowering you to grow your skills and advance your career. We provide a stipend for home office setup and ongoing support to ensure you have the resources you need to succeed. Join a collaborative and innovative team that values work-life balance and fosters a culture of trust and mutual respect. This is a fantastic opportunity to make a significant impact from anywhere in South Africa .