Remote Customer Success Manager - WhatJobs Direct

Placements24; George; Hybrid; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary package

Professional development opportunities

Generous leave allowance

Performance-based bonuses

Job summary

WhatJobs Direct is seeking a Remote Customer Success Manager to join its fully remote team in South Africa. You will build lasting client partnerships, guide onboarding, and ensure customers realise value from our HR and recruitment solutions across the lifecycle.

Based in George, Western Cape (remote), you will monitor client health metrics, conduct regular business reviews, and drive renewal and expansion.

Qualifications

• Minimum 3 years in Customer Success or similar client-facing role.
• Experience with SaaS or HR tech preferred.
• Strong communication and presentation skills.
• Ability to work independently in a remote setting.

Responsibilities

• Develop and maintain long-term client relationships.
• Oversee onboarding for new clients.
• Monitor client health metrics and identify upsell opportunities.
• Conduct regular business reviews with clients.
• Be primary contact and resolve inquiries promptly.
• Educate clients on new features and best practices.
• Gather feedback to influence product/service improvements.
• Track key customer success metrics.
• Collaborate with Sales and Support for a cohesive experience.
• Drive retention and minimize churn.

Skills

Client relationship management

Communication

Remote work

Data analysis

Account growth & retention

Tools

Salesforce

Gainsight

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and proactive Remote Customer Success Manager to join their fully remote team. This role is central to ensuring our clients achieve maximum value from our innovative HR and recruitment solutions. As a Remote Customer Success Manager, you will build and nurture strong relationships with clients, acting as their trusted advisor and advocate. You will guide them through the entire lifecycle of their engagement, from onboarding to ongoing support and strategic account growth. This is a unique opportunity to work from anywhere in South Africa, contributing to a global team while fostering client success. If you are passionate about building lasting partnerships and driving customer loyalty in a remote-first environment, this role based in the scenic region of George, Western Cape (though fully remote) is ideal for you.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of assigned clients.
• Oversee the onboarding process for new clients, ensuring a smooth and successful integration with WhatJobs Direct platforms.
• Proactively monitor client usage and health metrics to identify potential risks and opportunities for upsell or cross-sell.
• Conduct regular business reviews with clients to discuss progress, demonstrate value, and align on strategic goals.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively.
• Educate clients on new features and best practices to maximize their utilization of our services.
• Gather client feedback and advocate for their needs internally to influence product development and service improvements.
• Track and report on key customer success metrics, providing insights to management.
• Collaborate with Sales and Support teams to ensure a cohesive client experience.
• Drive client retention and minimize churn through proactive engagement and exceptional service.

Requirements

• Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in the SaaS or HR technology sector.
• Proven track record of managing client relationships and driving customer retention and growth.
• Exceptional communication, interpersonal, and presentation skills, with the ability to engage effectively with stakeholders at all levels.
• Strong understanding of customer success principles and best practices.
• Self-motivated, proactive, and able to work independently in a remote setting.
• Proficiency in CRM software (e.g., Salesforce, Gainsight) and customer success platforms.
• Excellent organizational and project management skills, with the ability to manage multiple clients simultaneously.
• A passion for helping customers succeed and a deep understanding of client needs.
• Ability to analyze data and translate insights into actionable strategies.
• A dedicated home office setup conducive to remote work.

Benefits

• Competitive annual salary package.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunity to work with a dynamic and growing company.
• Professional development and training opportunities.
• Generous leave allowance.
• Performance-based bonuses.
• A supportive team culture that values collaboration and innovation.
• Access to cutting-edge HR technology and tools.