Remote Customer Success Manager - Travel Tech Platform

Placements24; Polokwane; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote role

Home office stipend

Professional development

Flexible hours

Job summary

Placements24 is seeking a proactive Remote Customer Success Manager to nurture relationships with travel agencies and hospitality partners across South Africa, including Polokwane and surrounding regions.

You will onboard new clients, drive product adoption, monitor health metrics, and coordinate with support to resolve issues. A strong background in SaaS, CRM tools, and cross‑national remote collaboration is essential for success.

Qualifications

• Proven ability to build and maintain strong client relationships.
• Familiarity with SaaS business models and customer success principles.
• Experience with CRM platforms and data-driven decision making.
• Comfort working remotely across multiple time zones.

Responsibilities

• Manage a portfolio of travel industry clients and serve as primary contact.
• Onboard new clients with comprehensive training and integration.
• Drive adoption, monitor health metrics and address churn risks.
• Conduct regular check-ins and business reviews to identify upsell opportunities.
• Collaborate with product/engineering to translate client feedback into improvements.
• Develop client success playbooks and best practices for scalable support.

Skills

Client relationship management

SaaS knowledge

CRM proficiency

Remote collaboration

Data analysis

Communication skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a leading innovator in travel technology solutions, is seeking a proactive and empathetic Remote Customer Success Manager to join their globally distributed team. This role is entirely remote, focusing on building and nurturing strong relationships with travel agencies and hospitality partners. You will be the primary advocate for clients, ensuring they maximize the value of our platform, driving adoption, and facilitating retention. Your efforts will be crucial in supporting our user base and contributing to the growth of the platform, with a particular focus on ensuring seamless experiences for partners in South Africa, including those in regions surrounding Polokwane .

Key Responsibilities

Manage a portfolio of travel industry clients, acting as their main point of contact. Onboard new clients, providing comprehensive training and ensuring smooth integration with the platform. Proactively engage with clients to understand their needs, identify opportunities, and drive product adoption. Monitor client health metrics and intervene to address potential churn risks. Conduct regular check-ins and business reviews to ensure client satisfaction and identify upselling opportunities. Gather client feedback and communicate insights to product and engineering teams for service improvement. Develop resources and best practices to empower clients to utilize the platform effectively. Troubleshoot client issues and coordinate with support teams to ensure timely resolution. Contribute to the development of customer success strategies and playbooks. Foster a community of engaged and successful users on the platform.

Requirements

Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS or technology. Proven ability to build and maintain strong, long-lasting client relationships. Excellent communication, presentation, and interpersonal skills. Strong understanding of customer success principles and methodologies. Experience working remotely and managing clients across different time zones. Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms. Ability to analyze data and derive actionable insights to improve client outcomes. A passion for the travel industry and technology is highly desirable. Self-motivated, organized, and able to manage time effectively in a remote setting. Bachelor's degree in Business, Marketing, or a related field is advantageous.

Benefits

This position offers a competitive salary, performance-based bonuses, and the significant advantage of being a fully remote role with flexible working hours. Our client provides a generous home office stipend and support for professional development, including online courses and industry certifications. Join a dynamic, forward-thinking company and play a key role in the success of travel businesses in regions like Polokwane .