Remote Client Success Manager

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health insurance

Remote work flexibility

Career development

Fully remote culture

Home office allowance

Access to cutting-edge tools

Job summary

Placements24 is seeking a proactive Remote Client Success Manager to join a fully remote team, based in Stellenbosch, Western Cape. You will manage a portfolio of clients, drive product adoption, and maximize value while acting as their advocate in a remote setting.

Responsibilities include building long-term partnerships, monitoring client health, and coordinating with sales, product, and support to ensure retention and growth.

Qualifications

• Proven experience in Client Success/Account Management or related role.
• Strong communication and interpersonal skills with ability to influence stakeholders.

Responsibilities

• Build and maintain relationships with a portfolio of clients.
• Understand client needs to drive product adoption and value realization.
• Provide strategic guidance and insights to clients.
• Monitor client health and develop proactive retention strategies.
• Drive upsell/cross-sell opportunities by identifying client needs.
• Conduct regular business reviews and performance check-ins with clients.
• Act as client advocate and coordinate with sales, product and support teams.
• Onboard new clients effectively for a smooth initial engagement.

Skills

Client Success

Account Management

Communication

SaaS Knowledge

Remote Work

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

Data analytics tools

Job description

About the Role

Our client is seeking a proactive and relationship-driven Remote Client Success Manager to join their fully remote team, based in the vibrant region of Stellenbosch, Western Cape . This pivotal role focuses on ensuring our clients achieve their desired outcomes while using our client's innovative products and services. You will be the primary advocate for a portfolio of clients, building strong, long-term partnerships, driving adoption, and maximizing value. This is an exceptional opportunity for a strategic thinker with a passion for customer satisfaction and a proven ability to manage client relationships effectively in a virtual setting. As a remote-first organization, we empower our team members with the autonomy and resources to thrive. Your success will be measured by client retention, satisfaction, and growth. We are committed to fostering a collaborative and supportive virtual culture, ensuring all team members feel connected and impactful.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Understand client needs and business objectives to ensure successful product/service adoption and value realization.
• Proactively engage with clients to provide strategic guidance, best practices, and insights.
• Monitor client health, identify at-risk accounts, and develop proactive retention strategies.
• Drive upsell and cross-sell opportunities by identifying client needs and aligning them with additional offerings.
• Conduct regular business reviews and performance check-ins with clients.
• Act as the client's internal advocate, coordinating with sales, product, and support teams to address client needs.
• Onboard new clients effectively, ensuring a smooth transition and successful initial engagement.

Requirements

• Proven experience in Client Success, Account Management, or a related client-facing role.
• Demonstrated ability to manage complex client relationships and drive customer satisfaction.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Strong understanding of SaaS products and the ability to articulate technical concepts.
• Proven track record of meeting or exceeding retention and growth targets.
• Experience working in a remote or hybrid work environment is essential.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills.

Benefits

• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and remote work flexibility.
• Opportunities for career advancement and professional development.
• A dynamic, collaborative, and fully remote work culture.
• Home office allowance.
• Access to cutting-edge tools and technologies.