Remote Customer Success Manager - Retail SaaS Growth

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Fully remote position

Performance-based bonuses

Professional development opportunities

Collaborative global team

Job summary

Placements24 in South Africa is hiring a fully remote Customer Success Manager for a portfolio of retail SaaS clients. You will guide onboarding, provide ongoing support, and identify growth opportunities to maximize client value.

The role requires strong communication, CRM experience (Salesforce/HubSpot), and the ability to work independently in a remote environment. A business-related degree is preferred.

Qualifications

• Proven experience in Customer Success, Account Management or a client-facing role in B2B SaaS/tech.
• Bachelor's degree in Business, Marketing or related field preferred.
• Strong communication, interpersonal and presentation skills.
• Experience with CRM platforms (Salesforce, HubSpot) and CS tools preferred.

Responsibilities

• Onboard new retail clients and ensure smooth integration.
• Build and maintain relationships with a portfolio of clients.
• Understand client needs and challenges to drive value.
• Provide guidance on using our technology to meet client objectives.
• Monitor client health and identify at-risk accounts for retention actions.
• Conduct regular check-ins, business reviews and product demos.
• Identify upsell and cross-sell opportunities.
• Collaborate with Sales, Product and Support to ensure seamless client experience.
• Gather client feedback to drive product improvements.
• Contribute to customer success resources and knowledge base.

Skills

Communication

Relationship building

Proactive problem solving

Time management

Remote work

Onboarding

Presentation skills

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

HubSpot

Job description

Placements24 in South Africa is hiring a fully remote Customer Success Manager for a portfolio of retail SaaS clients. You will guide onboarding, provide ongoing support, and identify growth opportunities to maximize client value.

The role requires strong communication, CRM experience (Salesforce/HubSpot), and the ability to work independently in a remote environment. A business-related degree is preferred.