Remote Customer Success Manager - Hospitality Tech

Placements24; Centurion; Hybrid; ZAR 1,039,000 - 1,439,000; Full time

Benefits offered by this job

Fully remote position

Health, dental, and vision insurance

Generous PTO and company holidays

Career advancement opportunities

Job summary

Placements24 is seeking a Remote Customer Success Manager to build strong relationships with hospitality clients and maximize value from our technology platform. You will be a trusted advisor, guiding clients from onboarding through ongoing adoption, all in a fully remote capacity.

Applicants should have proven experience in customer success or account management, with excellent communication skills and a proactive mindset for problem-solving and client advocacy.

Qualifications

• Proven experience in Customer Success or Account Management.
• Strong knowledge of SaaS products and how to explain them to clients.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple accounts remotely and prioritize tasks.

Responsibilities

• Manage a portfolio of hospitality clients and ensure successful adoption of the platform.
• Conduct regular check-ins and business reviews to understand client goals and provide strategic recommendations.
• Serve as primary contact for client inquiries, issues, and requests; ensure timely resolutions.
• Identify opportunities for client expansion and upsell to drive revenue growth.
• Gather client feedback and collaborate with product/engineering teams to drive improvements.
• Develop and deliver training materials and best practices to enhance client usage.

Skills

Customer Success

Account Management

SaaS

Communication

Remote work

Tools

CRM Software

Job description

About the Role

Our client, a leading innovator in hospitality technology, is seeking a dedicated Remote Customer Success Manager to join their growing team. You will be instrumental in building and nurturing strong relationships with clients, ensuring they maximize the value of our cutting-edge solutions. This role requires a proactive individual who can understand client needs, provide strategic guidance, and serve as a trusted advisor, all from a remote setting. You will play a key part in driving client retention, satisfaction, and overall account growth within the vibrant hospitality sector. This is an exciting opportunity to contribute to a company shaping the future of the industry while enjoying the flexibility of a fully remote career.

Key Responsibilities

• Manage a portfolio of hospitality clients, ensuring their successful adoption and ongoing utilization of our technology platform.
• Conduct regular check-ins and business reviews to understand client goals and provide strategic recommendations.
• Act as the primary point of contact for client inquiries, issues, and requests, ensuring timely and effective resolution.
• Proactively identify opportunities for client expansion and upsell, contributing to revenue growth.
• Gather client feedback and collaborate with product and engineering teams to drive product improvements.
• Develop and deliver training materials and best practices to enhance client understanding and usage.

Requirements

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably within the tech or hospitality industry.
• Strong understanding of SaaS products and the ability to explain technical concepts clearly.
• Excellent communication, presentation, and interpersonal skills, with a knack for building rapport.
• Demonstrated ability to manage multiple accounts and prioritize effectively in a remote work environment.
• A proactive, problem-solving mindset with a passion for client advocacy.

Benefits

• Competitive salary with performance-based commission structure.
• Fully remote position offering work-life balance and flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company holidays.
• Opportunities for career advancement within a fast-growing tech company.