Remote Customer Service Representative - Hospitality

Placements24; Benoni; Hybrid; ZAR 560,000 - 799,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Home office stipend

Flexible remote schedule

Job summary

Placements24 is seeking a remote Customer Service Representative for hospitality clients. You will be the first point of contact for guests, handling inquiries, bookings, and issue resolution with a friendly, professional approach.

This fully remote role requires excellent communication, CRM proficiency, and the ability to work independently from a home office with reliable internet. The position offers a competitive salary, benefits, and a schedule that supports work-life balance.

Qualifications

• Proven experience in customer service within hospitality or travel.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Comfortable using various communication tools and CRM software.
• Ability to work independently from a home office with reliable internet.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with booking accommodations, making reservations, and modifying existing bookings.
• Provide information about services, amenities, and local attractions.
• Troubleshoot and resolve customer issues and complaints efficiently.
• Maintain accurate customer records and document all interactions in the CRM system.

Skills

Customer service experience

Hospitality knowledge

Verbal communication

Written communication

CRM familiarity

Remote work ability

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Remote Customer Service Representative with a passion for the hospitality industry. In this fully remote role, you will be the first point of contact for guests seeking information, making bookings, and resolving inquiries related to various hospitality services. You will leverage excellent communication skills and a strong understanding of customer service principles to provide exceptional support to clients, contributing to the company's reputation for outstanding service delivery, regardless of geographic location.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with booking accommodations, making reservations, and modifying existing bookings.
• Provide information about services, amenities, and local attractions.
• Troubleshoot and resolve customer issues and complaints efficiently.
• Maintain accurate customer records and document all interactions in the CRM system.

Requirements

• Proven experience in customer service, preferably within the hospitality or travel sector.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Comfortable using various communication tools and CRM software.
• Ability to work independently from a home office environment with reliable internet access.

Benefits

• Competitive annual salary and potential performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Home office equipment stipend.
• Flexible remote working schedule, allowing for work-life balance.