Remote E-commerce Success Architect

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Performance-based bonuses

Professional development opportunities

Job summary

Placements24 invites a dedicated Remote E-commerce Customer Success Manager to champion customers and ensure a smooth online shopping experience. You will be the primary contact for users, resolving issues and guiding them through the platform from your home office.

Responsibilities include proactive engagement, health monitoring, and relaying feedback to product teams. A strong communicator with problem-solving skills and at least 3 years in customer success in ecommerce or tech is required.

Qualifications

• Minimum 3 years in customer success, support, or account management.
• Excellent communication and active listening skills.
• Experience with CRM and support platforms (Zendesk, Salesforce).
• Ability to work independently in a remote setting and manage time.

Responsibilities

• Serve as the primary point of contact for customers via email, chat, and phone.
• Proactively engage customers to maximize platform use and goals.
• Address and resolve inquiries, issues, and complaints efficiently.
• Gather feedback and relay to product and development teams.
• Educate customers on new features and best practices.
• Develop and maintain customer success resources and FAQs.
• Monitor health metrics and identify at-risk customers.
• Contribute to building a strong brand through positive interactions.

Skills

Customer success experience

Excellent communication

Remote work

Time management

Problem-solving

Tools

Zendesk

Salesforce

Job description

Placements24 invites a dedicated Remote E-commerce Customer Success Manager to champion customers and ensure a smooth online shopping experience. You will be the primary contact for users, resolving issues and guiding them through the platform from your home office.

Responsibilities include proactive engagement, health monitoring, and relaying feedback to product teams. A strong communicator with problem-solving skills and at least 3 years in customer success in ecommerce or tech is required.