Remote Claims Handler - Auto Division

Placements24; Pretoria; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Remote work

Competitive benefits package

Medical & dental insurance

Access to e-learning platforms

Supportive virtual team

Job summary

Placements24 in South Africa offers a fully remote Claims Handler role focusing on Auto Insurance. You will manage the entire lifecycle of auto claims, from reporting to settlement, with emphasis on accuracy, empathy, and timely resolutions.

The ideal candidate has at least 3 years' auto claims experience, understands motor vehicle mechanics, and can work independently using claims software and collaboration tools. Remote work nationwide with competitive salary and benefits.

Qualifications

• Minimum of 3 years' experience handling auto insurance claims.
• Knowledge of motor vehicle mechanics and accident reconstruction is beneficial.
• Excellent written and verbal communication with a compassionate demeanor.
• Proficient with claims management software and virtual collaboration tools.
• Ability to work independently and meet processing deadlines in a remote setting.
• Relevant insurance certifications (e.g., NQF Level 4) are advantageous.

Responsibilities

• Receive and register new auto insurance claims accurately.
• Assess damage and liability for motor vehicle accidents.
• Communicate with policyholders, repair shops, and third parties throughout the claims process.
• Determine claim validity based on policy terms and findings.
• Process payments for approved claims and maintain thorough documentation.
• Identify potentially fraudulent claims and escalate appropriately.

Skills

Communication skills

Remote work

Claims software

Virtual collaboration tools

Independence

Education

NQF Level 4

Tools

Claims management software

Virtual collaboration tools

Job description

About the Role

Our client is looking for a meticulous and customer-oriented Remote Claims Handler specializing in the Auto Division to join their entirely remote operational team. This critical role involves managing the entire lifecycle of auto insurance claims, from initial reporting through to final settlement, ensuring a smooth and efficient process for policyholders. You will be empowered to make informed decisions, provide empathetic support, and uphold the company's commitment to exceptional service. This is an ideal opportunity for an experienced claims professional who excels in a remote work environment and is passionate about delivering accurate and timely resolutions for auto insurance claims nationwide.

Key Responsibilities

• Receive and register new auto insurance claims efficiently and accurately.
• Conduct detailed assessments of damage and liability for motor vehicle accidents.
• Communicate effectively with policyholders, repair shops, and third parties throughout the claims process.
• Determine claim validity based on policy terms and investigative findings.
• Process payments for approved claims and manage claim file documentation meticulously.
• Identify and report any suspicious or potentially fraudulent claims to the investigations unit.

Requirements

• Minimum of 3 years of experience handling auto insurance claims.
• A good understanding of motor vehicle mechanics and accident reconstruction principles is beneficial.
• Excellent communication skills, both written and verbal, with a compassionate demeanor.
• Proficiency in using claims management software and virtual collaboration tools.
• Ability to work independently, manage time effectively, and meet processing deadlines in a remote setting.
• Relevant insurance certifications (e.g., NQF Level 4) are advantageous.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Completely remote work setup, offering ultimate flexibility and work-life balance.
• Comprehensive medical and dental insurance plans.
• Access to e-learning platforms for continuous professional development.
• A supportive virtual team environment that encourages collaboration and growth.