Remote Customer Support Agent

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Home office setup

Flexible schedule

Health, dental, vision benefits

Online training resources

Job summary

Placements24 is seeking a motivated Remote Customer Support Agent to join a fully remote team. You will handle inquiries via email, chat, and phone, ensuring timely responses and a positive experience for customers worldwide.

Ideal candidates have strong English communication, experience with CRM systems, and the ability to work independently in a quiet home office. Flexible schedules and ongoing training are provided.

Qualifications

• High school diploma or equivalent; some college or relevant certification is a plus.
• Previous experience in a customer support or helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills, with a strong command of English.
• Proficiency with remote work tools, CRM software, and standard office applications.
• Strong self-management skills, with the ability to work independently and manage time effectively.

Responsibilities

• Provide remote customer support via email, chat, and phone, adhering to service level agreements.
• Troubleshoot customer issues effectively, offering clear and concise solutions.
• Maintain accurate and detailed records of all customer interactions within the CRM system.
• Stay up-to-date with product knowledge and company policies to provide accurate information.
• Collaborate with remote team members and other departments to resolve complex customer issues.
• Actively participate in team meetings and training sessions conducted online.

Skills

Customer support

CRM proficiency

Written communication

Verbal communication

Self-management

Education

High school diploma

Some college/certification

Tools

CRM system

Office tools

Job description

About the Role

Our client is seeking a motivated and customer-focused Remote Customer Support Agent to join their fully remote team. This position offers the flexibility to work from anywhere while providing essential support to our client's customer base. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience through various digital communication channels. The ideal candidate thrives in a remote work environment, is self-disciplined, possesses excellent communication skills, and is passionate about delivering top-tier service, contributing to a globally distributed team that values collaboration and customer satisfaction above all else.

Key Responsibilities

• Provide exceptional remote customer support via email, chat, and phone, adhering to service level agreements.
• Troubleshoot customer issues effectively, offering clear and concise solutions.
• Maintain accurate and detailed records of all customer interactions within the CRM system.
• Stay up-to-date with product knowledge and company policies to provide accurate information.
• Collaborate with remote team members and other departments to resolve complex customer issues.
• Actively participate in team meetings and training sessions conducted online.

Requirements

• High school diploma or equivalent; some college or relevant certification is a plus.
• Previous experience in a customer support or helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills, with a strong command of English.
• Proficiency with remote work tools, CRM software, and standard office applications.
• Strong self-management skills, with the ability to work independently and manage time effectively.
• A reliable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive salary commensurate with remote work experience.
• Opportunity to work from the comfort of your own home.
• Flexible work schedule options available.
• Comprehensive health, dental, and vision benefits.
• Access to online training and professional development resources for continuous learning.