Remote Customer Service Representative

Placements24; George; Hybrid; ZAR 150,000 - 220,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Flexible scheduling

Health insurance

Training & development

Wellness resources

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to join our client’s support team, working entirely from home in George. You will handle inquiries via phone, email and chat, delivering excellent service and resolving issues to maintain satisfaction.

You’ll document interactions in the CRM, escalate complex problems, and contribute to team metrics. The role requires strong communication, problem-solving, and the ability to work independently with a reliable internet

Qualifications

• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills, with the ability to articulate information clearly.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote environment.
• A reliable internet connection and a dedicated, quiet workspace.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and effectively across multiple communication channels.
• Provide accurate information about products, services, and company policies to customers.
• Document all customer interactions, feedback, and complaints in the CRM system with high accuracy.
• Identify and upscale priority issues or complex problems to the appropriate departments for resolution.
• Contribute to team goals by achieving performance metrics related to customer satisfaction and resolution times.
• Maintain a positive and professional demeanor, demonstrating empathy and understanding towards customer needs.

Skills

Customer service

Remote work

Written communication

Communication

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their expanding support team, operating entirely from home. In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries via phone, email, and chat. You will play a vital role in maintaining customer satisfaction and loyalty, representing the brand with professionalism and efficiency. This is a fully remote position, offering the flexibility to work from anywhere within George , providing essential support to our client's customer base while enjoying the benefits of a home-based work environment.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and effectively across multiple communication channels.
• Provide accurate information about products, services, and company policies to customers.
• Document all customer interactions, feedback, and complaints in the CRM system with high accuracy.
• Identify and upscale priority issues or complex problems to the appropriate departments for resolution.
• Contribute to team goals by achieving performance metrics related to customer satisfaction and resolution times.
• Maintain a positive and professional demeanor, demonstrating empathy and understanding towards customer needs.

Requirements

• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills, with the ability to articulate information clearly.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote environment.
• A reliable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive annual salary, paid bi-weekly.
• Opportunity to work fully remotely with flexible scheduling options.
• Comprehensive health, dental, and vision insurance plans.
• Paid training program and ongoing professional development.
• Employee assistance program and wellness resources.