Remote Customer Experience Specialist

Placements24; Gauteng; A distancia; ZAR 100.000 - 167.000; Jornada completa

Descripción de la vacante

WhatJobs Direct is seeking a diligent Customer Support Representative to join our team remotely. The role is fully remote with a Pretoria, Gauteng presence in mind for context, and you will be the first point of contact for customers across our client’s product range.

You will handle inquiries via phone, email, and chat, provide accurate product information, troubleshoot issues, and document interactions in the CRM system while maintaining professionalism in a home-based setting.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Document customer interactions and resolutions in the CRM system.
• Identify and elevate priority issues to the appropriate internal teams.
• Assist customers with

Descripción del empleo

WhatJobs Direct is seeking a diligent Customer Support Representative to join our team remotely. The role is fully remote with a Pretoria, Gauteng presence in mind for context, and you will be the first point of contact for customers across our client’s product range.

You will handle inquiries via phone, email, and chat, provide accurate product information, troubleshoot issues, and document interactions in the CRM system while maintaining professionalism in a home-based setting.