Customer Support Representative (Pretoria)

Placements24; Gauteng; Remote; ZAR 100,000 - 167,000; Full time

Job summary

WhatJobs Direct is seeking a diligent Customer Support Representative to join our team remotely. The role is fully remote with a Pretoria, Gauteng presence in mind for context, and you will be the first point of contact for customers across our client’s product range.

You will handle inquiries via phone, email, and chat, provide accurate product information, troubleshoot issues, and document interactions in the CRM system while maintaining professionalism in a home-based setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Document customer interactions and resolutions in the CRM system.
• Identify and elevate priority issues to the appropriate internal teams.
• Assist customers with

Job description

About the Role

Our client, WhatJobs Direct, is looking for a diligent and customer-oriented Customer Support Representative to join their team remotely. While the company operates with a presence in **Pretoria, Gauteng**, this specific role is fully remote, offering flexibility and the convenience of working from home. You will be the first point of contact for customers, providing essential support, answering inquiries, and resolving issues related to our client's diverse range of products and services. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in an independent work environment. You will play a key role in shaping positive customer experiences and contributing to the overall satisfaction of our client's user base. We seek a self-motivated individual who can manage their time effectively and maintain high performance standards while working remotely. The position requires strong communication skills and a proactive approach to problem-solving, ensuring all customer interactions are handled with professionalism and care.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Document customer interactions and resolutions in the CRM system.
• Identify and elevate priority issues to the appropriate internal teams.
• Assist customers with