Remote Customer Care Specialist — Flexible & Impactful

Placements24; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Fully remote

Health coverage

Paid time off

Professional development

Job summary

Placements24 is seeking a skilled Remote Customer Care Specialist to join our expanding, fully remote workforce. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer journey across nationwide clients.

The role offers flexibility and autonomy to work from home while delivering proactive support. Ideal candidates have 3+ years in customer care, excellent communication, and strong problem-solving abilities in a remote setting.

Qualifications

• Three+ years of experience in customer care or a similar role.
• Remote experience preferred and welcomed.
• Strong communication, empathy and problem-solving abilities.

Responsibilities

• Deliver customer service remotely via phone, email and chat.
• Troubleshoot and resolve issues, escalating when necessary.
• Maintain accurate CRM records of all interactions.
• Proactively identify customer needs and provide solutions.
• Contribute to service improvements by sharing customer trends.

Skills

Communication

Empathy

Problem-solving

Time management

Tools

Helpdesk software

CRM systems

Remote collaboration tools

Job description

Placements24 is seeking a skilled Remote Customer Care Specialist to join our expanding, fully remote workforce. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer journey across nationwide clients.

The role offers flexibility and autonomy to work from home while delivering proactive support. Ideal candidates have 3+ years in customer care, excellent communication, and strong problem-solving abilities in a remote setting.