Customer Solutions Agent

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a proactive Customer Solutions Agent for a fully remote role. You will resolve customer inquiries with empathy from your home office, using multiple channels and our CRM tools to ensure high-quality service.

Expect a supportive remote team, paid training, and ongoing development. The ideal candidate communicates clearly in English, thrives on problem-solving, and can manage time independently in a home office setup.

Qualifications

• Experience in customer service, call center, or helpdesk.
• Excellent listening and problem-solving abilities.
• Strong English written and verbal communication.

Responsibilities

• Handle inbound customer requests via phone, email, and live chat.
• Investigate and resolve customer complaints and issues, aiming for first-contact resolution whenever possible.
• Provide clear and concise information regarding products, services, and policies.
• Document customer interactions and resolutions accurately within the company's CRM system.
• Collaborate with cross-functional teams to collaborate and address complex customer problems.
• Identify opportunities to improve the customer experience and provide feedback to management.

Skills

Active listening

Problem solving

Written and verbal communication

Remote work

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is actively recruiting a proactive and customer-focused Customer Solutions Agent to join their fully remote support team. In this role, you will be dedicated to resolving customer issues and inquiries with efficiency and a high degree of empathy, ensuring every interaction enhances the customers perception of our client. You will leverage various communication tools and internal resources to provide exceptional support from your home office. This is a prime opportunity for individuals who excel at problem-solving, possess outstanding communication skills, and are looking for a rewarding career in customer service without the need for a physical office presence.

Key Responsibilities

• Handle inbound customer requests via multiple channels, including phone, email, and live chat.
• Investigate and resolve customer complaints and issues, aiming for first-contact resolution whenever possible.
• Provide clear and concise information regarding products, services, and policies.
• Document customer interactions and resolutions accurately within the company's CRM system.
• Collaborate with cross-functional teams to collaborate and address complex customer problems.
• Identify opportunities to improve the customer experience and provide feedback to management.

Requirements

• Previous experience in a customer service , call center, or helpdesk environment.
• Excellent active listening and problem-solving abilities.
• Strong written and verbal communication skills in English.
• Comfortable using computers, various software applications, and online communication tools.
• Ability to work independently and manage time effectively in a remote work setting.
• A dedicated home office space with reliable high-speed internet connection.

Benefits

• Attractive salary and performance-based rewards.
• Comprehensive benefits package, including health and wellness programs.
• Paid training and ongoing professional development opportunities.
• A supportive remote team environment with regular virtual engagement.
• The flexibility and convenience of working entirely from home.