Remote Customer Care Specialist

Assist World; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

Job summary

Assist World is seeking a focused and customer-oriented Customer Service Representative to join their remote team. In this role, you will manage customer interactions mainly over the phone, ensuring a positive customer experience while keeping accurate records.

The ideal candidate will possess strong communication skills and the ability to efficiently handle multiple tasks. Attractive bonuses and incentives, including a birthday bonus and a monthly raffle, enhance this rewarding position.

Qualifications

• Previous customer service experience required.
• Strong verbal and written English communication skills essential.
• Ability to remain calm and positive in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound customer calls.
• Document customer conversations and maintain detailed notes.
• Assist customers with order-related requests.

Skills

Customer service experience

Strong verbal communication

Phone etiquette

Multitasking abilities

Attention to detail

Tools

ERP systems

Customer management software

Job description

Assist World is seeking a focused and customer-oriented Customer Service Representative to join their remote team. In this role, you will manage customer interactions mainly over the phone, ensuring a positive customer experience while keeping accurate records.

The ideal candidate will possess strong communication skills and the ability to efficiently handle multiple tasks. Attractive bonuses and incentives, including a birthday bonus and a monthly raffle, enhance this rewarding position.