Remote Control Room Supervisor

Independent Monitoring Company; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Independent Monitoring Company is seeking a Reliever Supervisor to oversee remote off-site monitoring operations from our Cape Town base. You will lead a team, drive performance, and ensure service excellence in a high-pressure environment.

The role emphasizes strong leadership, clear communication, and proactive coaching to maintain productivity, handle incidents, and deliver reliable reports to senior management. A relevant supervisory background is essential.

Qualifications

• Minimum 2+ years’ supervisory experience (control room or call centre preferred).
• Proven leadership and ability to delegate effectively.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Strong technical knowledge is beneficial.
• PSIRA registered / Police clearance current.
• Excellent telephone etiquette and computer literacy (MS Office).

Responsibilities

• Supervise and manage daily operations within the monitoring/control room.
• Lead, motivate, and support a team to ensure optimal performance.
• Monitor staff productivity and provide coaching.
• Handle escalations, incidents and emergencies efficiently.
• Ensure compliance with policies and regulations.
• Compile reports and communicate with senior management.
• Maintain high levels of customer service and client satisfaction.

Skills

Leadership

Communication

Problem-solving

Decision-making

Team motivation

Customer service

Telephone etiquette

Tools

MS Office

Monitoring systems

Job description

Independent Monitoring Company is seeking a Reliever Supervisor to oversee remote off-site monitoring operations from our Cape Town base. You will lead a team, drive performance, and ensure service excellence in a high-pressure environment.

The role emphasizes strong leadership, clear communication, and proactive coaching to maintain productivity, handle incidents, and deliver reliable reports to senior management. A relevant supervisory background is essential.