Control Room Manager – Security Operations Leader

SA Metal Group (Pty) Ltd; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Provident Fund

Life cover at 4 X annual salary

Funeral cover

15 X paid leave days per annum

Long service leave after five years of

Job summary

SA Metal Group (Pty) Ltd seeks a Control Room Manager to lead the security control room in Cape Town. You will supervise control room operators to ensure CCTV and alarms are monitored and coordinate investigations with the Security Manager.

The role requires a PSIRA Grade A certificate, 10 years in a security control room, and 5 years of management experience, plus strong reporting and documentation skills.

Qualifications

• Grade 12 Certificate or equivalent.
• Grade A PSIRA Certificate.
• Computer literate (Microsoft Word, Excel, Outlook, CCTV).
• Valid driver's license.
• On-line vehicle tracking experience.
• At least 10 years' experience working in a security control room environment
• At least 5 years' experience managing a security control room team.
• Technical knowledge of CCTV, deep alert and dial up monitoring systems.
• Problem-solving skills.
• Multi-tasking skills.
• Successful implementation of Company Rules & Regulations.
• Proven management ability
• Apply site procedures consistently.
• Excellent report writing skills.

Responsibilities

• Manage the control room operators to ensure effective-monitoring security cameras and alarms.
• Ensure the safety of the SA Metal fleet and response activation.
• Assist security managers with incident investigations, tracking and detailed reporting.
• Conduct internal investigations into theft, fraud, misconduct, accidents, safety breaches, and other security-related incidents.
• Gather, analyze, and preserve evidence in accordance with company procedures and legal requirements.
• Interview witnesses, suspects, and employees to obtain detailed and accurate statements.
• Draft clear, factual and detailed investigation reports with findings and recommendations.
• Liaise with law enforcement and other external agencies when required.
• Monitor compliance with company policies, security protocols, and access control systems.
• Support disciplinary processes by presenting findings and evidence.
• Conduct surveillance and monitoring where necessary to prevent losses or breaches
• Develop standard operating procedures for the control room.
• Train the controllers to meet the required expectations for the position and deliver as per the best practices for the control room.
• Ensures that all Employees' Written Task Procedures are updated, explained and the employee understands the contents thereof.
• Inspect the control room occurrence book daily and ensure the required standards are met.
• Ensure security systems are operational and maintained.
• Ensure all incidents are recorded accurately and as per the indicated timelines.
• Laisse with dispatch teams in case of emergencies.
• Compile incidents reports and report to management.
• Compile monthly reports.
• Manage the Control room team including: motivate the team, manage time and attendance, maintain discipline and offer guidance and assistance as and where required.
• Maintain and administer processes on security systems.
• Maintain and administer building alarm processes.
• Perform ad-hoc tasks as and when required
• Adheres to Health & Safety Regulations in terms of the Safety file for the department.

Skills

Security management

Team leadership

Report writing

CCTV monitoring

Multi-tasking

Problem-solving

Communication

Education

Grade 12

PSIRA Grade A

Tools

Microsoft Word

Microsoft Excel

Outlook

CCTV

Vehicle tracking system

Job description

SA Metal Group (Pty) Ltd seeks a Control Room Manager to lead the security control room in Cape Town. You will supervise control room operators to ensure CCTV and alarms are monitored and coordinate investigations with the Security Manager.

The role requires a PSIRA Grade A certificate, 10 years in a security control room, and 5 years of management experience, plus strong reporting and documentation skills.