Remote Community Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Remote work stipend

Flexible hours

Health benefits

Online training

Inclusive virtual team

Job summary

Placements24 is seeking a highly organized Remote Community Support Coordinator to join its distributed team. You will manage online inquiries, assess needs through virtual consultations, and facilitate access to community programs.

This fully remote role offers flexible hours, a remote work stipend, health benefits, and opportunities for online training while you collaborate with partners to widen service reach.

Qualifications

• Proven experience in a social support or customer service role.
• Excellent written and verbal communication with empathetic digital delivery.
• Proficiency with CRM and online collaboration tools.

Responsibilities

• Respond to online inquiries from community members quickly and professionally.
• Assess client needs via virtual consultations and guide to services.
• Facilitate the application process for support programs and benefits.
• Maintain accurate records of interactions, progress and outcomes.
• Collaborate with remote team members and external providers to ensure seamless support.

Skills

Social support

Customer service

Digital communication

Remote work

Empathy

Tools

CRM systems

Online collaboration tools

Job description

Placements24 is seeking a highly organized Remote Community Support Coordinator to join its distributed team. You will manage online inquiries, assess needs through virtual consultations, and facilitate access to community programs.

This fully remote role offers flexible hours, a remote work stipend, health benefits, and opportunities for online training while you collaborate with partners to widen service reach.