Support Specialist - Remote

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Professional development

Job summary

Placements24 is seeking a proactive Support Specialist for a fully remote role serving clients across the country. You will troubleshoot, assist, and guide customers to resolve issues with clarity and empathy, while documenting all interactions in the system from a home office.

The ideal candidate has proven remote-support experience, excellent communication skills, and the ability to learn new software quickly.

Qualifications

• Proven experience as a Support Specialist or similar role.
• Excellent verbal and written communication with a customer-centric approach.
• Proficient with common software applications and quick to learn new systems.
• Ability to work autonomously in a remote setup with strong time management.
• Strong problem-solving and analytical skills.

Responsibilities

• Deliver remote support via phone, email, and chat.
• Troubleshoot and resolve customer issues, including technical and service queries.
• Provide clear instructions and guidance to customers.
• Document interactions and resolutions in the support system.
• Identify trends and provide feedback for product improvements.
• Manage workload to meet response and resolution targets.

Skills

Communication

Written English

Customer-centric

Software proficiency

Autonomous work

Tools

CRM software

Remote work tools

Job description

About the Role

Our client is seeking a proactive and detail-oriented Support Specialist to join their fully remote team, serving clients nationwide. This role focuses on providing exceptional support and assistance to customers, ensuring they have a seamless experience with our client's offerings. You will be a key resource for troubleshooting, information, and problem resolution, working independently from your home office. This is an ideal opportunity for an experienced support professional looking for the flexibility and autonomy of a remote position.

Key Responsibilities

• Deliver outstanding remote support to customers via phone, email, and chat.
• Troubleshoot and resolve a variety of customer issues, including technical and service-related queries.
• Provide clear and concise instructions and guidance to customers.
• Document customer interactions and resolutions meticulously in the support system.
• Identify trends in customer issues and provide feedback for product and service improvements.
• Manage your workload effectively to meet response and resolution time targets.

Requirements

• Proven experience as a Support Specialist , Customer Service Representative, or similar role.
• Excellent verbal and written communication skills, with a customer-centric approach.
• Proficiency with common software applications and a strong ability to learn new systems.
• Demonstrated ability to work autonomously and manage time effectively in a remote setup.
• Strong problem-solving and analytical skills.
• A reliable internet connection and a suitable home office environment.

Benefits

• Competitive remote salary with regular performance reviews.
• Comprehensive health, dental, and vision insurance.
• Home office stipend or reimbursement.
• Opportunities for professional development and online training.
• Flexible working hours and a strong work-life balance.