Remote Client Support & Solutions Specialist

Objective Personnel; Rustenburg; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Objective Personnel is seeking a remote Client Support Agent to deliver remote technical assistance and customer service, helping clients utilize our client's services from home. You will resolve issues, guide product usage, and ensure satisfaction through clear communication.

The ideal candidate is tech-savvy, proactive, with strong problem-solving and communication skills, able to work independently and document interactions accurately for ongoing service improvements.

Qualifications

• High school diploma required; associate's or bachelor's degree preferred.
• Demonstrated experience in a technical support role.

Responsibilities

• Provide remote technical support and customer service via phone, email, and chat.
• Diagnose and resolve technical issues related to software and hardware.
• Guide customers through product features and troubleshooting steps.
• Document support activities and resolutions in a clear and concise manner.
• Identify trends in customer issues and provide feedback for product development.

Skills

Technical support

Education

High school diploma

Associate's or Bachelor's degree preferred

Job description

Objective Personnel is seeking a remote Client Support Agent to deliver remote technical assistance and customer service, helping clients utilize our client's services from home. You will resolve issues, guide product usage, and ensure satisfaction through clear communication.

The ideal candidate is tech-savvy, proactive, with strong problem-solving and communication skills, able to work independently and document interactions accurately for ongoing service improvements.