Client Support Agent

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Remote work allowance

Flexible working hours

Online training resources

Health insurance benefits

Virtual team-building activities

Job summary

Placements24 is seeking a remote Client Support Agent to deliver exceptional technical support and customer service from home. You will resolve issues, guide customers through features, and document resolutions to improve service quality.

The role requires strong communication, multitasking abilities, and a proactive approach to remote work. A health insurance benefit and online development resources are included.

Qualifications

• High school diploma required; associate's or bachelor's degree preferred.
• Demonstrated experience in a technical support or client service role.
• Strong understanding of common operating systems and software applications.
• Excellent remote communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment.

Responsibilities

• Provide remote technical support and customer service via phone, email, and chat.
• Diagnose and resolve technical issues related to software and hardware.
• Guide customers through product features and troubleshooting steps.
• Document support activities and resolutions in a clear and concise manner.
• Identify trends in customer issues and provide feedback for product development.

Skills

Remote communication

Multi-tasking

Technical knowledge

Education

High school diploma

Associate's or Bachelor's degree preferred

Job description

About the Role

Join our client as a remote Client Support Agent , a vital role in maintaining seamless operations and customer satisfaction. You will provide remote technical assistance and customer service, resolving issues and ensuring clients can effectively utilize our client's services. This is a fantastic opportunity to work from home while being part of a forward-thinking company that values innovation and employee well-being. You will be empowered to solve problems independently and contribute to improving our client's service offerings. The ideal candidate is tech-savvy, proactive, and possesses outstanding communication skills.

Key Responsibilities

• Provide remote technical support and customer service via phone, email, and chat.
• Diagnose and resolve technical issues related to software and hardware.
• Guide customers through product features and troubleshooting steps.
• Document support activities and resolutions in a clear and concise manner.
• Identify trends in customer issues and provide feedback for product development.

Requirements

• High school diploma required; associate's or bachelor's degree preferred.
• Demonstrated experience in a technical support or client service role.
• Strong understanding of common operating systems and software applications.
• Excellent remote communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment.

Benefits

• Competitive salary and remote work allowance.
• Flexible working hours.
• Access to online training and professional development resources.
• Health insurance benefits.
• A collaborative online community and virtual team-building activities.