Client Support Specialist - Business Solutions

Placements24; Rustenburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Performance-based bonuses

Remote work

Comprehensive training

Career development opportunities

Job summary

Placements24 is seeking a motivated Client Support Specialist to join remotely, focusing on clients in and around Rustenburg, North West. You will provide technical and functional support, help with software setup, troubleshooting, and best practices to ensure customers maximize our SaaS solution.

The role emphasizes strong communication, problem-solving, and a proactive approach in a remote work environment, with opportunities for growth and professional development within a collaborative team.

Qualifications

• Proven experience in client support, technical support, or helpdesk roles.
• Strong understanding of business software applications and CRM systems.
• Excellent problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Ability to manage multiple client requests and prioritize tasks efficiently.

Responsibilities

• Provide timely technical and functional support to clients via phone, email, and remote sessions.
• Assist clients with software setup, configuration, and integration.
• Troubleshoot and resolve issues related to software performance and usability.
• Guide clients through software features and best practices.
• Document client interactions, issues, and resolutions in the ticketing system.
• Escalate complex technical problems to senior support or development teams.
• Contribute to knowledge base articles and user guides.
• Gather client feedback and relay it to product management.

Skills

Client support

Technical support

CRM systems

Remote support tools

Problem solving

Communication

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

About the Role

Our client, a provider of business management software, is seeking a motivated Client Support Specialist to join their expanding team remotely, with a focus on supporting clients in and around Rustenburg, North West . This role is essential for assisting clients with the implementation, usage, and troubleshooting of our business solutions. You will be the primary point of contact, providing technical and functional support to ensure clients maximize the value of our software. This is an excellent opportunity for a proactive individual to contribute to client success and gain valuable experience in the SaaS industry, with the flexibility of remote work. We are looking for someone with strong problem-solving skills, excellent communication abilities, and a commitment to client satisfaction. The ideal candidate will be adaptable, organized, and possess a keen understanding of business processes.

Key Responsibilities

• Provide timely and effective technical and functional support to clients via phone, email, and remote sessions.
• Assist clients with software setup, configuration, and integration.
• Troubleshoot and resolve client issues related to software performance and usability.
• Guide clients through software features and best practices.
• Document client interactions, issues, and resolutions in the support ticketing system.
• Identify and escalation complex technical problems to senior support or development teams.
• Contribute to the creation and updating of knowledge base articles and user guides.
• Gather client feedback and relay it to product management for future development.

Requirements

• Proven experience in a client support, technical support, or helpdesk role.
• Strong understanding of business software applications and CRM systems.
• Excellent problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Ability to manage multiple client requests and prioritize tasks efficiently.
• Experience with remote support tools and technologies.
• Proficiency in common business software suites (e.g., Microsoft Office).
• A proactive approach to identifying and resolving client issues.
• This role is remote, requiring a dedicated home office setup and reliable internet.

Benefits

• This position offers a competitive contract rate, opportunities for performance-based bonuses, and the flexibility of remote work.
• Our client provides comprehensive training on their software solutions and support processes, along with ongoing professional development opportunities.
• You will be part of a supportive and collaborative team environment, contributing to the success of businesses through effective software solutions.
• Join a company that values innovation, client satisfaction, and employee well-being.