Remote Client Care & Operations Coordinator — US Healthcare

ISTA Personnel Solutions; South Africa; Remote; ZAR 656,000 - 1,148,000; Full time

Job summary

ISTA Personnel Solutions South Africa is seeking a Client Care & Operations Coordinator to support a growing U.S.-based ABA therapy provider. This fully remote role involves coordinating family experiences, employee check-ins, quality oversight, and compliance activities while partnering with leadership to improve operational efficiency.

You will manage welcome calls, onboarding questions, wellbeing checks, and escalation when needed, contributing to exceptional experiences for families and

Qualifications

• Experience in customer service, healthcare administration, or care coordination.
• Excellent verbal and written English communication.
• Professional, confident, and compassionate telephone manner.
• High emotional intelligence for sensitive conversations.
• Strong organisational and time management skills.
• Ability to multitask and prioritise competing responsibilities.
• Comfortable phone communications with families, employees, and partners.
• Proficient in Microsoft Office and Outlook.
• Able to work independently in a fully remote environment.

Responsibilities

• Serve as primary operational contact for families.
• Assist with employee check-ins and wellbeing checks.
• Monitor service quality and assist with compliance activities.
• Prepare reports and support process improvements.

Skills

Communication skills

Emotional intelligence

Organisational skills

Time management

Multitasking

Phone communication

Remote work

Tools

HubSpot CRM

Microsoft Office

Outlook

Job description

ISTA Personnel Solutions South Africa is seeking a Client Care & Operations Coordinator to support a growing U.S.-based ABA therapy provider. This fully remote role involves coordinating family experiences, employee check-ins, quality oversight, and compliance activities while partnering with leadership to improve operational efficiency.

You will manage welcome calls, onboarding questions, wellbeing checks, and escalation when needed, contributing to exceptional experiences for families and