Client Care Coordinator (ABA Services) - EST Hours (Remote)

ISTA Solutions; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Job summary

A BPO service provider is seeking a Client Care Coordinator for a remote role. The ideal candidate will act as a liaison for families, manage client onboarding, and ensure the operational efficiency of ABA therapy services. Strong communication and organizational skills are essential, along with a compassionate attitude towards families. This is an entry-level position with required work hours aligned with EST.

Qualifications

• Experience in care coordination or similar roles.
• Proficient in English, both verbal and written.
• Detail-oriented and capable of managing multiple tasks.
• Ability to learn new computer systems quickly.
• Detail-oriented with proactive problem-solving.
• Compassionate approach to supporting families and service delivery.
• Ability to maintain confidentiality (HIPAA).

Responsibilities

• Serve as the liaison between families and clinical teams.
• Manage onboarding and insurance authorization.
• Coordinate scheduling using electronic systems.
• Track and manage client documentation to ensure quality standards.
• Collaborate with BCBAs, RBTs, and admin staff to ensure seamless service.
• Provide timely updates to families and address questions with empathy.
• Identify opportunities to improve workflows and client experience.
• Support team performance with process improvements and best practices.

Skills

Care coordination experience

Strong English communication

Organizational skills

Problem-solving skills

Compassionate attitude

Learning new systems

Attention to detail

HIPAA confidentiality

Job description

Client Care Coordinator (ABA Services) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Client Care Coordinator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's)). The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational efficiency by managing client onboarding, insurance authorizations, scheduling, and communication, while driving continuous improvements in service quality and staff performance.

Responsibilities

• Act as the main liaison between families and the clinical team throughout the ABA therapy process
• Manage client onboarding, including documentation and insurance authorization processes
• Coordinate scheduling for clients and clinical staff using electronic systems
• Track and manage all client-related documentation to ensure compliance and quality standards
• Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery
• Provide timely and professional updates to families, addressing questions and concerns with empathy
• Identify opportunities to improve operational workflows and client experience
• Support team performance by assisting with process improvements and communication best practices

Requirements

• Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred)
• Strong English communication skills (verbal and written)
• Strong organizational skills and the ability to manage multiple priorities
• Ability to learn new computer systems quickly
• Detail-oriented with a proactive approach to problem-solving
• Compassionate in supporting families and improving service delivery
• Ability to maintain confidentiality and handle sensitive information professionally (HIPAA)

If you are not contacted within 14 working days, please consider your application unsuccessful.

Working Information

• Working Hours: EST hours Mon - Fri from 9am to 6pm EST (15:00 to 24:00 South Africa time; subject to change with USA daylight savings)
• Internet Requirements: Fixed fibre line with minimum speed of 25 Mbps (upload & download); wired Ethernet connection required
• Power Backup: Reliable power backup solution required to manage load shedding and power outages
• Work Environment: Fully remote position

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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