Remote Cleaning Operations Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health, dental, and vision benefits

Paid time off

Professional development opportunities

Job summary

Placements24 is seeking a Remote Cleaning Operations Coordinator to support cleaning services across client sites from a fully remote setup. You will schedule crews, coordinate client communications, and track service delivery to ensure timely, high-quality outcomes.

The role emphasizes strong organizational skills, remote work discipline, and proactive problem-solving to maintain client satisfaction and efficient operations.

Qualifications

• Proven experience in operations coordination, scheduling, or similar administrative roles.
• Strong organizational and time-management skills.
• Proficiency with scheduling software, CRM systems, and standard office tools.
• Excellent communication and interpersonal abilities.
• Self-motivated, able to work remotely and meet deadlines.

Responsibilities

• Coordinate scheduling and deployment of cleaning staff across client locations.
• Serve as primary contact for clients on service inquiries and scheduling.
• Monitor service delivery and ensure standards and timelines.
• Maintain records of schedules, reports, and client communications.
• Assist in inventory management for supplies and equipment.
• Troubleshoot and resolve operational issues to ensure client satisfaction.

Skills

Operations coordination

Scheduling

Time management

Communication

Tools

Scheduling software

CRM systems

Office applications

Job description

About the Role

Our client is seeking a highly organized and proactive Remote Cleaning Operations Coordinator to support their cleaning services division from anywhere. This role is instrumental in ensuring the smooth and efficient coordination of cleaning activities across various client sites through remote management. You will be responsible for scheduling cleaning crews, managing communication between clients and staff, tracking service delivery, and maintaining operational records. This is an excellent opportunity for an individual with strong organizational skills and a knack for logistics to contribute to a dynamic service-oriented company in a fully remote capacity.

Key Responsibilities

• Coordinate the scheduling and deployment of cleaning staff to various client locations, optimizing routes and resource allocation.
• Serve as a primary point of contact for clients regarding service inquiries, feedback, and scheduling adjustments.
• Monitor service delivery performance, ensuring that cleaning tasks are completed according to established standards and timelines.
• Maintain accurate and up-to-date records of cleaning schedules, service reports, and client communications using company software.
• Assist in inventory management for cleaning supplies and equipment, coordinating replenishment as needed.
• Troubleshoot and resolve operational issues that arise during service delivery, ensuring client satisfaction.

Requirements

• Proven experience in operations coordination, scheduling, or a similar administrative role, preferably in the cleaning or facilities management sector.
• Exceptional organizational and time-management skills with the ability to multitask effectively.
• Proficiency in using scheduling software, CRM systems, and standard office applications.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and staff.
• Self-motivated and able to work independently in a remote setting, meeting deadlines consistently.
• Strong problem-solving abilities and a customer-focused approach.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision benefits package.
• Generous paid time off and opportunities for professional development.
• A collaborative and supportive remote team environment.