Remote Claims Leader: Strategy, Growth & Optimization

Placements24; Polokwane; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive benefits package

Leadership opportunity

Job summary

Placements24 is seeking an accomplished and forward-thinking Remote Claims Manager to lead a distributed team of claims professionals from a fully remote environment.

You will set performance targets, develop claims strategies, and foster a culture of excellence and continuous improvement across remote staff. This leadership role requires strong analytics, strategic planning, and excellent communication to drive customer satisfaction.

Qualifications

• Deep knowledge of insurance claims processes and regulatory requirements.
• Proven track record leading distributed teams and driving performance.
• Strong analytical and strategic planning skills are essential.
• Excellent communication and negotiation abilities for a remote setting.

Responsibilities

• Lead and mentor a remote team of claims professionals and support staff.
• Develop and implement efficient claims handling procedures and policies.
• Monitor performance metrics and drive improvement initiatives.
• Ensure compliance with insurance regulations and company standards.
• Oversee claims budgets and operational costs.
• Resolve complex/ escalated claims issues.
• Drive adoption of technology in remote operations.

Skills

Claims management leadership

Remote team leadership

Regulatory compliance

Data analysis

Communication & negotiation

Tools

Claims management software

Data analytics tools

Remote collaboration tools

Job description

Placements24 is seeking an accomplished and forward-thinking Remote Claims Manager to lead a distributed team of claims professionals from a fully remote environment.

You will set performance targets, develop claims strategies, and foster a culture of excellence and continuous improvement across remote staff. This leadership role requires strong analytics, strategic planning, and excellent communication to drive customer satisfaction.