Remote Claims Documentation Specialist

Remote Recruitment; Cape Town; Remote; ZAR 223,000 - 312,000; Full time

Job summary

Remote Recruitment is seeking an organised Claims Administrator to support accurate claim documentation and communication. You will help keep files complete, follow up on missing information and support the authorised claims team without making coverage or settlement decisions.

This fully remote role is based in South Africa, with full-time hours aligned to UK business hours. Monthly remuneration is between R20,000 and R28,000.

Qualifications

• At least one year of claims administration or relevant insurance-support experience.
• Strong accuracy, record keeping and organisation.
• Clear written and spoken English.
• Ability to manage sensitive conversations professionally.
• Confidence using case-management systems and spreadsheets.
• The ability to follow procedures and work within delegated responsibilities.
• Reliability and the ability to work independently.
• A suitable quiet workspace, reliable internet and a practical backup plan for connectivity or power interruptions.

Responsibilities

• Register incoming claims and maintain accurate case records.
• Check submitted documents against the required checklist.
• Request missing information using approved communications.
• Track outstanding documents and follow-up actions.
• Keep claimants informed of administrative progress within agreed guidelines.
• Prepare complete files for review by authorised claims staff.
• Escalate discrepancies, complaints and complex queries.
• Handle personal and claim information confidentially.

Skills

Claims administration

Accuracy

Organisation

English proficiency

Independent work

Procedures follow

Education

Insurance administration qualification

Tools

Case-management systems

Spreadsheets

Job description

Remote Recruitment is seeking an organised Claims Administrator to support accurate claim documentation and communication. You will help keep files complete, follow up on missing information and support the authorised claims team without making coverage or settlement decisions.

This fully remote role is based in South Africa, with full-time hours aligned to UK business hours. Monthly remuneration is between R20,000 and R28,000.