Remote Catering Operations & Process Improvement Lead

Placements24; Upington; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Annual bonus potential

Remote work flexible

Home office allowance

Health, dental, and vision insurance

Professional development

Job summary

Placements24 is seeking a proactive and detail-oriented Remote Catering Operations Specialist to optimize the efficiency and quality of its catering services. Working fully remotely, you will analyze operational workflows, identify bottlenecks, and implement best practices across distributed teams to ensure seamless service delivery and high customer satisfaction.

You will collaborate with operational managers, chefs, and client relations teams, monitor KPIs, generate performance reports, and

Qualifications

• Proven experience in operations management, logistics, or process improvement within catering or hospitality.
• Ability to work effectively in a remote setting using virtual collaboration tools.
• Strong analytical skills to translate data into actionable recommendations.
• Excellent communication and interpersonal skills to influence stakeholders.
• Experience with supply chain management and inventory control is a plus.

Responsibilities

• Analyze existing catering operations to identify bottlenecks and areas for process improvement.
• Develop and implement standardized operational procedures and training materials for remote teams.
• Monitor KPIs and generate reports on operational efficiency, quality, and cost-effectiveness.
• Collaborate with technology teams to enhance tools that support remote operations and client management.
• Assist in managing vendor relationships and ensuring compliance with service level agreements.

Skills

Operations management

Logistics

Process improvement

Remote collaboration

Data analysis

Stakeholder management

Supply chain

Job description

Placements24 is seeking a proactive and detail-oriented Remote Catering Operations Specialist to optimize the efficiency and quality of its catering services. Working fully remotely, you will analyze operational workflows, identify bottlenecks, and implement best practices across distributed teams to ensure seamless service delivery and high customer satisfaction.

You will collaborate with operational managers, chefs, and client relations teams, monitor KPIs, generate performance reports, and