Remote Catering Operations Lead - National Accounts

Placements24; Bloemfontein; Ibrido; ZAR 900.000 - 1.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Home office stipend

Performance-based bonuses

Descrizione del lavoro

Placements24 is seeking a Remote Catering Operations Lead to oversee national accounts from a fully remote setting. You will optimize catering services, manage client relationships, and drive efficiency across regions, including Bloemfontein, Free State.

The role demands extensive experience in large-scale catering operations and strong coordination with sales, procurement, logistics teams. Remote work offers significant flexibility, a competitive base salary with bonuses, home office setup

Competenze

• Minimum of 9 years in catering operations, logistics, or related field.
• Experience managing remote teams and operations.
• Strong client relationship management and contract oversight.
• Excellent communication and negotiation in virtual settings.

Mansioni

• Oversee the operational execution of catering services for national accounts, ensuring client satisfaction and service level adherence.
• Develop and implement standardized procedures and best practices for catering partners across locations.
• Manage relationships with national account clients, acting as primary contact for operational matters.
• Monitor catering performance metrics, identify improvements, and implement corrective actions.
• Coordinate with sales, procurement, and logistics to ensure smooth order processing and service delivery.
• Develop and manage budgets for national account operations, ensuring cost-effectiveness and profitability.
• Conduct regular virtual reviews with clients and internal stakeholders to report on performance.

Conoscenze

Remote team leadership

Client relationship management

Data analysis

CRM software

Operations management

Strumenti

CRM platforms

Data analytics tools

Descrizione del lavoro

About the Role

Our client, a leading national provider of corporate catering solutions, is seeking a dedicated and results-oriented Remote Catering Operations Lead. This fully remote position is central to managing and optimizing our catering services for key national accounts. The ideal candidate will possess extensive experience in large-scale catering operations, client management, and strategic supply chain coordination. You will be responsible for ensuring seamless service delivery, maintaining strong client relationships, and driving operational efficiency across multiple regions, all from a remote setting. This role requires exceptional organizational skills, a proactive approach to problem-solving, and a deep understanding of the catering industry's logistical complexities. Working remotely, you will play a vital part in upholding our client's commitment to excellence and reliability for their most important clients, with operational oversight relevant to regions including **Bloemfontein, Free State**.

Key Responsibilities

• Oversee the operational execution of catering services for a portfolio of national accounts, ensuring client satisfaction and service level adherence.
• Develop and implement standardized operational procedures and best practices for catering partners across different locations.
• Manage and foster strong relationships with national account clients, acting as the primary point of contact for operational matters.
• Monitor and analyze catering performance metrics, identifying areas for improvement and implementing corrective actions.
• Coordinate with internal teams (sales, procurement, logistics) to ensure smooth order processing and service delivery.
• Proactively identify and mitigate potential operational risks and challenges.
• Develop and manage budgets for national account operations, ensuring cost-effectiveness and profitability.
• Conduct regular virtual reviews with clients and internal stakeholders to report on performance and address concerns.
• Stay informed about industry trends and best practices in remote operations and catering management.

Requirements

• Minimum of 9 years of experience in catering operations management, logistics, or a related field, with a focus on large-scale or national accounts.
• Proven experience in managing remote teams and operations.
• Demonstrated expertise in client relationship management and contract oversight.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, presentation, and negotiation abilities, particularly in a virtual setting.
• Proficiency in relevant software for operations management, CRM, and data analysis.
• Ability to work independently, manage time effectively, and meet strict deadlines in a remote environment.
• Experience within the food service or hospitality industry is essential.
• Familiarity with operational challenges and opportunities within regions like **Bloemfontein, Free State** is beneficial.

Benefits

• Fully remote work arrangement offering significant work-life balance.
• Competitive base salary with performance-based bonuses and incentives.
• Opportunity to manage high-profile national accounts and drive significant business impact.
• Allowance for home office setup and continuous professional development.
• Generous paid time off and company holidays.
• Collaborative and supportive virtual team culture.