Remote Catering Operations Lead

Placements24; Midrand; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Bonus opportunities

Career advancement

Professional development

Remote team culture

Job summary

Placements24 is seeking a Remote Catering Operations Lead to manage a nationwide network of culinary partners and ensure seamless delivery for virtual events and remote work programs. The role requires strong remote leadership, process optimization, and excellent communication across distributed teams.

Based in Midrand or remote, you will drive efficiency, oversee order processing, logistics, and partner relationships while maintaining top-tier service standards for clients nationwide.

Qualifications

• 5+ years in operations or senior role within catering/logistics.
• Experience managing remote or distributed teams.
• Ability to optimize processes and drive efficiency.
• Strong communication, negotiation, interpersonal skills.
• Data-driven with problem-solving capabilities.

Responsibilities

• Oversee a nationwide network of catering partners to ensure quality and service standards.
• Develop and implement efficient workflows for order processing, menu selection and delivery logistics for remote clients.
• Monitor KPIs related to partner performance, client satisfaction and operational efficiency.
• Identify and resolve operational challenges in the remote delivery chain.
• Collaborate with sales and client success to tailor catering solutions.
• Manage relationships with third-party delivery services and technology providers.
• Ensure compliance with food safety regulations across partners and processes.
• Drive continuous improvement to enhance the remote catering experience.
• Create and maintain training materials for partners and internal teams.
• Lead virtual meetings and performance reviews with partners and stakeholders.

Skills

Operations leadership

Logistics optimization

Remote team management

Data-driven decisions

Vendor management

CRM software

Project management

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Project management tools

Job description

About the Role

Our client, a rapidly expanding virtual events and catering solutions provider, is looking for an innovative and highly organized Remote Catering Operations Lead. This fully remote position will be responsible for overseeing the strategic and operational aspects of our nationwide catering network, ensuring seamless delivery of culinary experiences to clients engaging in virtual events and remote work programs. You will be instrumental in managing relationships with a diverse array of culinary partners, optimizing logistics for food delivery, and maintaining exceptional service standards across all touchpoints. The ideal candidate thrives in a remote-first environment, possesses exceptional communication and problem-solving skills, and has a deep understanding of the catering and logistics industries. This role demands a forward-thinking leader who can drive efficiency and client satisfaction from anywhere. This is a unique opportunity to shape the future of remote culinary services from Midrand , with the flexibility of a fully remote setup.

Key Responsibilities

• Lead and manage a distributed network of catering partners, ensuring adherence to quality and service standards.
• Develop and implement efficient operational workflows for order processing, menu selection, and delivery logistics for remote clients.
• Monitor key performance indicators (KPIs) related to partner performance, client satisfaction, and operational efficiency.
• Proactively identify and resolve operational challenges and logistical bottlenecks in the remote delivery chain.
• Collaborate with the sales and client success teams to understand client needs and tailor catering solutions.
• Manage relationships with third-party delivery services and technology providers.
• Ensure compliance with food safety and handling regulations across all partner kitchens and delivery processes.
• Drive continuous improvement initiatives to enhance the remote catering experience.
• Develop and maintain comprehensive operational documentation and training materials for partners and internal teams.
• Conduct virtual meetings and performance reviews with catering partners and internal stakeholders.

Requirements

• Minimum of 5 years of experience in operations management, logistics, or a senior role within the catering or food delivery industry.
• Demonstrated experience managing remote teams or distributed networks.
• Proven ability to optimize operational processes and drive efficiency.
• Exceptional communication, negotiation, and interpersonal skills, comfortable working virtually.
• Strong analytical and problem-solving capabilities, with a data-driven approach.
• Proficiency in using project management tools, CRM software, and online collaboration platforms.
• A proactive, self-starter attitude with the ability to work independently and manage time effectively in a remote setting.
• Understanding of food safety standards and best practices.
• Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field is preferred.
• Must be equipped with a reliable internet connection and a dedicated home office setup.

Benefits

• Fully remote work arrangement offering excellent work-life balance.
• Competitive salary and performance-based bonus opportunities.
• Opportunity to be a key leader in a rapidly growing and innovative company.
• Professional development and potential for career advancement.
• Contribution to shaping the future of virtual events and remote work experiences.
• Flexible working hours within reasonable alignment with core business needs.
• Access to cutting-edge technology and operational tools.
• Supportive and collaborative remote team culture.
• The chance to work with a diverse range of culinary partners.
• Be part of a company that is revolutionizing the catering industry for the digital age.