Remote Case Manager & Client Success Champion

ReWorks Solutions; South Africa; Remote; ZAR 223,200 - 312,480; Full time

Job summary

ReWorks Solutions is hiring a Case Manager / Client Success Coordinator to provide exceptional service to clients and their families. The role involves managing relationships, resolving issues, and ensuring client satisfaction during service delivery.

This is a full-time remote position, requiring experience in case management and strong organizational skills. The successful candidate will work U.S. hours and contribute to client retention and engagement strategies.

Qualifications

• Minimum of 2 years experience in case management or related roles.
• Strong communication and interpersonal skills.
• Excellent organizational skills for managing multiple cases.
• Detail-oriented with accurate record maintenance.
• Problem-solving mindset for challenging situations.
• Experience working remotely and managing tasks independently.

Responsibilities

• Manage relationships with clients and families.
• Resolve client concerns and escalations.
• Conduct root-cause analysis on client issues.
• Coordinate communication between families and therapists.
• Support client retention initiatives.
• Monitor client satisfaction and service improvement.
• Maintain accurate client interaction records.
• Collaborate for timely issue resolution.

Skills

Communication skills

Organizational skills

Problem-solving

Interpersonal skills

Detail-oriented

Tools

CRM software

Case management software

Job description

ReWorks Solutions is hiring a Case Manager / Client Success Coordinator to provide exceptional service to clients and their families. The role involves managing relationships, resolving issues, and ensuring client satisfaction during service delivery.

This is a full-time remote position, requiring experience in case management and strong organizational skills. The successful candidate will work U.S. hours and contribute to client retention and engagement strategies.