Remote Candidate Experience Specialist

Placements24; Stellenbosch; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a Remote Candidate Experience Specialist to own the candidate journey from application to onboarding. You will engage with candidates across time zones, providing timely updates and clear guidance while collaborating with global talent teams.

The ideal candidate has experience in recruitment coordination or HR support, excellent communication skills, and a passion for service excellence.

Qualifications

• Experience in recruitment coordination, candidate experience, or HR support.
• Strong organizational and time management skills.
• Excellent written and verbal communication with empathy.
• Bachelor's degree or equivalent in a related field.

Responsibilities

• Manage candidate journey from application to onboarding.
• Primary contact for candidates; provide updates throughout process.
• Schedule and coordinate interviews across multiple time zones.
• Prepare and send offer letters and onboarding documents.
• Gather feedback to identify areas for improvement.
• Support candidate experience initiatives and best practices.
• Maintain candidate data in the ATS.
• Collaborate with recruiters and hiring managers for smooth handoffs.
• Maintain professionalism, discretion, and confidentiality.
• Create engaging recruitment collateral.

Skills

Recruitment coordination

Candidate experience

HR support

Organizational skills

Time management

Written communication

Verbal communication

Remote collaboration

Attention to detail

Education

Bachelor's degree

Tools

ATS

Scheduling tools

Job description

About the Role

Our client, a rapidly scaling tech firm known for its innovative products and employee-centric culture, is seeking a dedicated Remote Candidate Experience Specialist. This crucial role is responsible for ensuring every candidate, from initial application to final onboarding, has an outstanding and positive experience with our client. As a fully remote position, you will collaborate with global talent acquisition teams, leveraging technology to create seamless and engaging recruitment journeys. You will be the champion of the candidate, providing timely communication, clear guidance, and a welcoming interaction at every touchpoint. This role requires exceptional empathy, strong organizational skills, and a passion for service excellence. The ideal candidate will have a keen eye for detail and a proactive approach to identifying areas for improvement in the candidate journey, contributing significantly to our client's employer brand and ability to attract top talent.

Key Responsibilities

• Manage and orchestrate the candidate journey from application to onboarding, ensuring a positive and consistent experience.
• Act as the primary point of contact for candidates, answering queries and providing updates throughout the recruitment process.
• Schedule and coordinate interviews, assessments, and other hiring activities across multiple time zones.
• Prepare and send offer letters, employment contracts, and onboarding documentation.
• Gather and analyze candidate feedback through surveys and direct communication to identify areas for improvement.
• Assist in the development and implementation of candidate experience initiatives and best practices.
• Ensure all candidate data is accurately maintained within the Applicant Tracking System (ATS).
• Collaborate with recruiters and hiring managers to ensure timely communication and smooth handoffs.
• Maintain a high level of professionalism, discretion, and confidentiality in all interactions.
• Contribute to creating engaging and informative recruitment collateral.

Requirements

• Proven experience in a recruitment coordination, candidate experience, or HR support role.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks and deadlines.
• Strong written and verbal communication skills, with a focus on empathy and clarity.
• Proficiency in using ATS (Applicant Tracking Systems) and scheduling tools.
• A proactive approach to problem-solving and a commitment to service excellence.
• Ability to work independently and collaboratively in a remote, fast-paced environment.
• High attention to detail and accuracy.
• Experience in a tech or fast-growth company environment is a plus.
• A Bachelor's degree or equivalent experience in a related field.
• Genuine passion for creating positive human interactions in the professional sphere.

Benefits

This is a 100% remote position offering unparalleled flexibility and the ability to work from any location. Our client provides a competitive salary, comprehensive health benefits, and opportunities for professional development. You will be part of an innovative, supportive, and globally distributed team that values collaboration and employee well-being. Regular virtual team-building activities and clear pathways for career advancement within the talent acquisition function are provided. This role offers the unique opportunity to significantly shape a company's employer brand and its ability to attract top talent by ensuring an exceptional candidate experience, all while enjoying the benefits of remote work.