Remote Call Centre Agent — Healthcare Scheduling

ReWorks Solutions; Afrique du Sud; À distance; ZAR 318 000 - 499 000; Plein temps

Résumé du poste

ReWorks Solutions is seeking a Call Centre Agent to be the first point of contact for clients, handling appointment scheduling, enquiries, and data updates. This remote role supports US operations with a rotating schedule and requires a professional telephone manner and strong English communication.

Ideal candidates will have prior call centre experience, excellent communication skills, and the ability to work autonomously in a fast-paced environment.

Qualifications

• Must have previous call centre experience.
• Excellent English communication and a professional telephone manner.
• Able to multitask and work independently in a remote environment.
• Available to start immediately.

Responsabilités

• Handle inbound calls professionally and efficiently.
• Schedule, reschedule, and confirm client appointments.
• Respond to general enquiries and provide helpful, accurate information.
• Capture and update client information accurately.
• Coordinate schedules and communicate appointment changes.
• Maintain accurate records using internal systems.
• Multitask effectively while maintaining high service standards.
• Collaborate with the wider team to ensure a seamless client experience.

Connaissances

Call centre experience

Customer service

English communication

Professional telephone manner

Data entry / data capturing

Attention to detail

Multitasking

Remote work capability

Description du poste

ReWorks Solutions is seeking a Call Centre Agent to be the first point of contact for clients, handling appointment scheduling, enquiries, and data updates. This remote role supports US operations with a rotating schedule and requires a professional telephone manner and strong English communication.

Ideal candidates will have prior call centre experience, excellent communication skills, and the ability to work autonomously in a fast-paced environment.