Remote Appliance Diagnostics & Installation Expert

Placements24

Soweto

Hybrid

ZAR 480,000 - 720,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Retirement contributions

Home office allowance

Continuous learning

Remote work

Job summary

Placements24 is seeking a highly experienced Remote Appliance Installation & Service Expert to provide remote technical support from Soweto. You will guide on-site technicians through installation, troubleshooting, and repair of major home appliances, ensuring service excellence.

Ideal candidates are problem-solvers with strong communication skills, capable of working remote-first and documenting every interaction for QA and training. Certifications in appliance repair are a plus.

Qualifications

Hands-on appliance installation and repair experience.
Familiar with multiple major home appliance brands and models.
Good communication skills to explain technical info clearly.

Responsibilities

Provide remote technical assistance to field technicians during installation, repair, and maintenance.
Diagnose appliance malfunctions through detailed descriptions, photos, and remote diagnostic tools.
Guide technicians step-by-step through repair procedures, part replacements, and system checks.
Maintain an up-to-date knowledge base of various appliance brands, models, and common issues.
Document all remote support interactions, resolutions, and feedback for quality assurance and training purposes.
Collaborate with product development and support teams to identify trends and improve service protocols.