Remote ABA Intake Coordinator for Onboarding and Support

ReWorks Solutions; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Job summary

ReWorks Solutions in South Africa seeks an Intake Specialist (ABA) to manage referrals, onboarding families, and coordinating intake workflows remotely. You will maintain accurate client records, ensure deadlines, and collaborate with scheduling, case management, and service teams to deliver a smooth onboarding experience.

Strong communication, empathy, and attention to detail are essential. Ability to work US hours and participate in a fast-paced, client-focused environment will help ensure

Qualifications

• Bachelor’s degree (BA/BS) highly preferred.
• Experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support.
• Excellent empathy, communication, and organizational skills.

Responsibilities

• Contact new referrals promptly and efficiently, within response targets.
• Guide families through onboarding from referral to service initiation.
• Provide exceptional customer service throughout the intake journey.
• Maintain accurate and complete client records and documentation.
• Coordinate with staffing, scheduling, and case management to facilitate onboarding.
• Track referral progress and ensure intake requirements are completed.
• Follow up on documentation, appointments, and onboarding needs.
• Maintain confidentiality and healthcare documentation compliance.
• Support intake reporting and administrative workflows.
• Ensure a positive onboarding experience while meeting productivity targets.

Skills

Customer service

Intake coordination

Healthcare administration

Client onboarding

Documentation

Empathy

Communication

Time management

Attention to detail

Independent work

Remote work

Spanish language

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

ReWorks Solutions in South Africa seeks an Intake Specialist (ABA) to manage referrals, onboarding families, and coordinating intake workflows remotely. You will maintain accurate client records, ensure deadlines, and collaborate with scheduling, case management, and service teams to deliver a smooth onboarding experience.

Strong communication, empathy, and attention to detail are essential. Ability to work US hours and participate in a fast-paced, client-focused environment will help ensure