Registration Support Agent (Fixed Term Contract) x4

Advtech; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Emeris Pretoria has a vacancy for Registration Support Agents (Fixed Term Contract) x4. You will provide end-to-end registration support for all modes of study, resolve or escalate queries, and call students to register or follow up on documents.

You should be Grade 12/Matric, with 1–2 years in reception/admin, and be proficient in Word & Excel; a Diploma is advantageous. Driver's license and own transport are essential.

Qualifications

• Minimum of Grade 12/Matric; Diploma beneficial.
• 1–2 years reception/admin experience preferred.
• Computer literate with Word & Excel; strong communication.
• Driver's license and own transport essential.

Responsibilities

• Provide end-to-end registration support for all study modes.
• Resolve or escalate registration queries from home-based students.
• Call students to register and follow up on documents.
• Data capturing and ad hoc administrative tasks.

Skills

Customer service

Interpersonal skills

Communication

Organisational skills

Telephone manner

Education

Grade 12/Matric

Diploma (NQF 6) advantageous

Tools

Word

Excel

Job description

Direct Reporting Line:

Senior Student Relations Specialist

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Pretoria has a vacancy for Registration Support Agents (Fixed Term Contract) x4.

Duties and Responsibilities:

• To ensure that registration related queries received by students registering from home are received, resolved and or escalated.
• To provide end-to-end registration support to students registering for all modes of study.
• Calling students to come and register
• Calling students to follow up on documents
• Data capturing
• Ad hoc administrative tasks

Competencies required:

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Driver's license and own transport essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person
• Friendly, presentable, organised and able to work well under pressure
• High Initiative
• Excellent follow up skills

Minimum Education requirements:

• Minimum of Grade 12/Matric
• Diploma (NQF 6) is advantageous.

MinimumWork Experience requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.