Regional Tier 3 Junior Technical Support Specialist

SydSen Recruit; Gauteng; On-site; ZAR 474,000 - 642,000; Full time

Job summary

SydSen Recruit is seeking a technically strong Regional Tier 3 Junior Technical Support Specialist to provide advanced technical support, manage escalations, and assist with site acceptance within an energy and engineering environment.

You will travel to client sites, diagnose complex issues, mentor junior staff, and support site commissioning and acceptance with SLA/MTTR focus. Start ASAP.

Qualifications

• Bachelor's degree or equivalent in Electrical Engineering, Computer Science or related field.
• Proven technical-support experience in relevant industries.
• Exposure to energy-management systems and energy sector.
• Knowledge of renewable, traditional energy and storage solutions.
• Strong diagnostic and troubleshooting capabilities.
• Comfortable troubleshooting power equipment.
• Willing and able to travel to client sites.
• Energy-sector experience advantageous.
• Experience working according to SLA / MTTR requirements advantageous.
• Site commissioning or acceptance experience advantageous.

Responsibilities

• Provide advanced Tier 3 technical support.
• Resolve escalated technical issues.
• Manage escalations from Tier 1/2 through Tier 3/4.
• Support customer and subcontractor technical teams.
• Train NOC and regional staff.
• Perform advanced technical diagnostics and troubleshoot power equipment.
• Conduct client-site visits.
• Support site commissioning and acceptance.
• Ensure successful site acceptance within required timelines.
• Prepare acceptance documentation.
• Document troubleshooting practices and solutions.
• Mentor Tier 1 and Tier 2 technical teams.

Skills

Technical support experience

Troubleshooting

Travel to client sites

SLA/MTTR experience

Education

Bachelor's degree in Electrical Engineering, Computer Science or related field

Tools

Energy-management systems

Job description

We are looking for a technically strong Regional Tier 3 Junior Technical Support Specialist to provide advanced technical support, manage escalations and assist with site acceptance within an energy and engineering environment.

Key Responsibilities

• Provide advanced Tier 3 technical support
• Resolve escalated technical issues
• Manage escalations from Tier 1/2 through Tier 3/4
• Support customer and subcontractor technical teams
• Train NOC and regional staff
• Perform advanced technical diagnosticsTroubleshoot power equipment
• Conduct client-site visits
• Support site commissioning and acceptance
• Ensure successful site acceptance within required timelines
• Prepare acceptance documentation
• Document troubleshooting practices and solutions
• Mentor Tier 1 and Tier 2 technical teams

Minimum Requirements

• Bachelor’s degree in Electrical Engineering, Computer Science or related field
• Proven technical-support experience
• Exposure to energy-management systems
• Knowledge of renewable, traditional energy and storage solutions
• Strong diagnostic and troubleshooting capabilities
• Comfortable troubleshooting power equipment
• Willing and able to travel to client sites
• Energy-sector experience advantageous
• Experience working according to SLA / MTTR requirements advantageous
• Site commissioning or acceptance experience advantageous

Employment Type: Permanent | Office-based

Salary: Approximately R50,000 per month, negotiable

Hours: 08:00 - 17:00

Industry: ICT / Engineering / Energy

Start: ASAP

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.