Regional Tier 3 Energy Tech Support Specialist – On‑Site & Travel

Level Up - Your Talent Partner; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Level Up - Your Talent Partner in Centurion, South Africa is seeking a Regional Tier 3 Technical Support Specialist to deliver advanced support for energy management solutions, diagnose complex issues, and ensure optimum system performance.

You will mentor Tier 1/2, perform on-site visits, document troubleshooting guides, and stay abreast of industry trends while maintaining a strong focus on client satisfaction.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or a related discipline.
• Familiarity with AI-driven digital solutions for site monitoring and management is advantageous.

Responsibilities

• Deliver advanced technical support for energy management, generation, and storage systems.
• Diagnose and resolve escalated technical issues from Tier 1 and Tier 2 support teams.
• Conduct detailed diagnostics and performance analysis to address system challenges.
• Collaborate with cross-functional teams to develop and validate technical solutions.
• Stay informed on client products, services, industry trends, and emerging technologies.
• Create and maintain comprehensive technical documentation, including troubleshooting guides and best practices.
• Perform on-site client visits for technical support and system optimization when required.
• Mentor and train Tier 1 and Tier 2 support teams to enhance their technical capabilities.
• Ensure prompt resolution of technical issues to uphold high client satisfaction levels.
• Strong work ethic, dedication, and loyalty.
• Exceptional attention to detail and accuracy.
• Ability to perform effectively under pressure.
• Excellent verbal and written communication skills in English.
• Proactive, self-motivated, and able to take initiative.
• Collaborative team player with strong interpersonal skills.
• Ability to work independently with minimal supervision.
• Commitment to service excellence.
• Punctual, reliable, and professional demeanor.
• Willingness to work extended hours and travel to client sites as needed.
• Strong logical reasoning and ability to work quickly and accurately.

Skills

Technical support

Energy management

Troubleshooting

On-site

English communication

Education

Bachelor's degree in Electrical Engineering/CS

Tools

Diagnostic tools

Job description

Level Up - Your Talent Partner in Centurion, South Africa is seeking a Regional Tier 3 Technical Support Specialist to deliver advanced support for energy management solutions, diagnose complex issues, and ensure optimum system performance.

You will mentor Tier 1/2, perform on-site visits, document troubleshooting guides, and stay abreast of industry trends while maintaining a strong focus on client satisfaction.