Regional Tier 3 Technical Support Specialist

Level Up - Your Talent Partner; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Level Up - Your Talent Partner in Centurion, South Africa is seeking a Regional Tier 3 Technical Support Specialist to deliver advanced support for energy management solutions, diagnose complex issues, and ensure optimum system performance.

You will mentor Tier 1/2, perform on-site visits, document troubleshooting guides, and stay abreast of industry trends while maintaining a strong focus on client satisfaction.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or a related discipline.
• Familiarity with AI-driven digital solutions for site monitoring and management is advantageous.

Responsibilities

• Deliver advanced technical support for energy management, generation, and storage systems.
• Diagnose and resolve escalated technical issues from Tier 1 and Tier 2 support teams.
• Conduct detailed diagnostics and performance analysis to address system challenges.
• Collaborate with cross-functional teams to develop and validate technical solutions.
• Stay informed on client products, services, industry trends, and emerging technologies.
• Create and maintain comprehensive technical documentation, including troubleshooting guides and best practices.
• Perform on-site client visits for technical support and system optimization when required.
• Mentor and train Tier 1 and Tier 2 support teams to enhance their technical capabilities.
• Ensure prompt resolution of technical issues to uphold high client satisfaction levels.
• Strong work ethic, dedication, and loyalty.
• Exceptional attention to detail and accuracy.
• Ability to perform effectively under pressure.
• Excellent verbal and written communication skills in English.
• Proactive, self-motivated, and able to take initiative.
• Collaborative team player with strong interpersonal skills.
• Ability to work independently with minimal supervision.
• Commitment to service excellence.
• Punctual, reliable, and professional demeanor.
• Willingness to work extended hours and travel to client sites as needed.
• Strong logical reasoning and ability to work quickly and accurately.

Skills

Technical support

Energy management

Troubleshooting

On-site

English communication

Education

Bachelor's degree in Electrical Engineering/CS

Tools

Diagnostic tools

Job description

As a Regional Tier 3 Technical Support Specialist, you will play a critical role in addressing complex technical challenges and delivering advanced support for our energy management solutions. Your primary focus will be on diagnosing and resolving intricate issues related to renewable and traditional energy systems to ensure optimal performance and exceptional client satisfaction.

Qualifications & Experience

Qualifications Required:

• Bachelors degree in Electrical Engineering, Computer Science, or a related discipline.
• Familiarity with AI-driven digital solutions for site monitoring and management is advantageous.

Experience Required:

• Demonstrated experience in a technical support role, ideally within the energy sector.
• In-depth understanding of energy management systems, renewable energy technologies, and energy storage solutions.
• Proficiency in using diagnostic tools and techniques to troubleshoot complex technical issues.

Preferred Industries:

• Fully proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Skilled in troubleshooting power equipment on-site.

Key Responsibilities
The successful candidate will undertake the following responsibilities, among others:

• Deliver advanced technical support for energy management, generation, and storage systems.
• Diagnose and resolve escalated technical issues from Tier 1 and Tier 2 support teams.
• Conduct detailed diagnostics and performance analysis to address system challenges.
• Collaborate with cross-functional teams to develop and validate technical solutions.
• Stay informed on client products, services, industry trends, and emerging technologies.
• Create and maintain comprehensive technical documentation, including troubleshooting guides and best practices.
• Perform on-site client visits for technical support and system optimization when required.
• Mentor and train Tier 1 and Tier 2 support teams to enhance their technical capabilities.
• Ensure prompt resolution of technical issues to uphold high client satisfaction levels.
• Strong work ethic, dedication, and loyalty.
• Exceptional attention to detail and accuracy.
• Ability to perform effectively under pressure.
• Excellent verbal and written communication skills in English.
• Proactive, self-motivated, and able to take initiative.
• Collaborative team player with strong interpersonal skills.
• Ability to work independently with minimal supervision.
• Commitment to service excellence.
• Punctual, reliable, and professional demeanor.
• Willingness to work extended hours and travel to client sites as needed.
• Strong logical reasoning and ability to work quickly and accurately.

Regional Tier 3 Technical Support Specialist • Centurion, South Africa