Regional Tier-3 Junior Tech Support Engineer (Energy)
Sydsen Group (Pty) Ltd
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Job summary
Sydsen Group (Pty) Ltd is seeking a Regional Tier 3 Junior Technical Support Specialist in Pretoria East, Gauteng. The role delivers advanced technical support, manages escalations, and assists with site acceptance within energy and engineering environments.
You will handle escalations from Tier 1/2, support client and subcontractor teams, and train NOC/regional staff while traveling to client sites to perform diagnostics and site commissioning.
Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Science or related field.
- Exposure to energy-management systems.
- Knowledge of renewable, traditional energy and storage solutions.
- Strong diagnostic and troubleshooting capabilities.
- Willingness to travel to client sites.
- Experience working to SLA/MTTR is advantageous.
Responsibilities
- Provide advanced Tier 3 technical support
- Resolve escalated technical issues
- Manage escalations from Tier 1/2 through Tier 3/4
- Support customer and subcontractor technical teams
- Train NOC and regional staff
- Perform advanced technical diagnostics
- Troubleshoot power equipment
- Conduct client-site visits
- Support site commissioning and acceptance
- Ensure successful site acceptance within required timelines
- Document troubleshooting practices and solutions
- Mentor Tier 1 and Tier 2 technical teams
Skills
Education
Job description
Sydsen Group (Pty) Ltd is seeking a Regional Tier 3 Junior Technical Support Specialist in Pretoria East, Gauteng. The role delivers advanced technical support, manages escalations, and assists with site acceptance within energy and engineering environments.
You will handle escalations from Tier 1/2, support client and subcontractor teams, and train NOC/regional staff while traveling to client sites to perform diagnostics and site commissioning.
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