Regional Service Leader: Elevate Customer Experience

Motus corporation

Johannesburg

On-site

ZAR 600,000 - 900,000

Full time

4 days ago

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Job summary

Motus Corporation in Johannesburg seeks a Service Manager for the Eastern Region to lead service delivery, drive customer satisfaction and improve regional performance. You will manage service teams, build strong client relationships and implement initiatives to raise efficiency.

The role focuses on data-driven decision making, KPI monitoring, and collaboration with cross-functional groups to ensure service standards are met.

Qualifications

Experience in service management or a related field, preferably in a customer-facing role.
Strong leadership and team management skills with the ability to motivate and guide a diverse team.
Excellent communication and interpersonal skills to build relationships with clients and stakeholders.

Responsibilities

Lead and manage the service delivery teams across the Eastern Region to ensure the adherence to service standards.
Develop and implement strategic plans to enhance service quality and operational efficiency.
Monitor key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
Foster strong relationships with clients and stakeholders, addressing concerns and feedback effectively.
Conduct regular training and development programs for the service team to enhance skills and knowledge.
Collaborate with cross-functional teams to align service offerings with overall business objectives.
Prepare and present performance reports to senior management, outlining successes and challenges.
Ensure compliance with company policies and industry regulations in all service operations.