Service Manager- Eastern Region

Motus GWM; Johannesburg; Hybrid; ZAR 900,000 - 1,150,000; Full time

Benefits offered by this job

Job summary

Motus GWM in Johannesburg seeks a Service Manager for the Eastern Region to oversee high-quality service operations and client relationships. You will manage service teams, drive performance improvements, and ensure efficient delivery across the region.

The role requires strong leadership, excellent communication, and data-driven decision making to sustain customer satisfaction and operational excellence.

Qualifications

• Proven experience in service management or similar customer-facing roles.
• Demonstrated ability to lead diverse teams and drive improvements.
• Strong communication and interpersonal skills for client relationships.

Responsibilities

• Lead service delivery teams across the Eastern Region to meet standards.
• Develop strategic plans to enhance service quality and efficiency.
• Monitor KPIs to evaluate performance and identify improvements.
• Foster relationships with clients and stakeholders, addressing concerns.
• Provide regular training and development for the service team.
• Collaborate with cross-functional teams to align with business goals.
• Prepare performance reports for senior management.
• Ensure compliance with company policies and regulations.

Skills

Leadership

Communication

Data analysis

Problem-solving

Customer-facing

Education

BBA / BA in Business Admin

Tools

Service management software

Job description

About the Role

As the Service Manager for the Eastern Region, you will oversee the delivery of high-quality service operations, ensuring customer satisfaction and operational efficiency. This role focuses on managing service teams, fostering strong client relationships, and driving performance improvements within the region.

Key Responsibilities

• Lead and manage the service delivery teams across the Eastern Region to ensure the adherence to service standards.
• Develop and implement strategic plans to enhance service quality and operational efficiency.
• Monitor key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
• Foster strong relationships with clients and stakeholders, addressing concerns and feedback effectively.
• Conduct regular training and development programs for the service team to enhance skills and knowledge.
• Collaborate with cross-functional teams to align service offerings with overall business objectives.
• Prepare and present performance reports to senior management, outlining successes and challenges.
• Ensure compliance with company policies and industry regulations in all service operations.

Requirements

• Proven track record in service management or a related field, preferably in a customer-facing role.
• Strong leadership and team management skills with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills to build relationships with clients and stakeholders.
• Demonstrable experience in using performance metrics and data analysis to drive improvements.
• Solid problem-solving skills with the ability to navigate complex situations effectively.

Preferred Qualifications

• Qualification in business administration, management, or a related discipline.
• Experience in project management or continuous improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with service management software or platforms.

The organization is committed to the principles of the Employment Equity Act and encourages applicants from all backgrounds to apply. We value diversity and inclusivity, and we strive to create an environment where everyone can thrive.