Field Service Technician & Solutions Specialist

Motus corporation; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Motus corporation in Johannesburg South is seeking a Technician-Service Specialist to deliver superior technical support and on-site service solutions for clients. You will diagnose and resolve equipment issues to ensure optimal performance and customer satisfaction.

The role involves maintenance, troubleshooting, and collaborating with cross-functional teams, documenting repairs, educating customers, and mentoring junior technicians.

Qualifications

• Proven track record in technical service or support roles.
• Strong diagnostic and troubleshooting skills.
• Excellent verbal and written communication.
• Experience with equipment maintenance and industry operating systems.
• Valid driver’s license and willingness to travel.
• Certification in a relevant technical field.
• CRM software experience preferred.
• Knowledge of health and safety regulations related to equipment servicing.
• Additional languages advantageous.

Responsibilities

• Perform regular maintenance and troubleshooting to ensure functionality.
• Provide prompt resolution to service requests with urgency and impact.
• Collaborate with cross-functional teams to diagnose problems and repair.
• Maintain detailed records of service activities and equipment performance.
• Educate customers on product functionality and best practices.
• Act as technical liaison between clients and internal teams.
• Keep up-to-date with industry trends and best practices.
• Assist in development and training of junior technicians.

Skills

Diagnostic & troubleshooting

Customer communication

Equipment maintenance

Time management

Valid driver’s license

Travel to client sites

Education

Certification in a relevant technical field

Job description

Motus corporation in Johannesburg South is seeking a Technician-Service Specialist to deliver superior technical support and on-site service solutions for clients. You will diagnose and resolve equipment issues to ensure optimal performance and customer satisfaction.

The role involves maintenance, troubleshooting, and collaborating with cross-functional teams, documenting repairs, educating customers, and mentoring junior technicians.