Regional Operations Manager

PTY; Kempton Park; On-site; ZAR 1,500,000 - 2,100,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd is seeking a Regional Operations Manager to lead retail operations across multiple stores in Kempton Park. You will own the regional P&L, drive revenue growth, and ensure efficient staffing, stock control, and performance reporting.

The role requires a senior leader with proven P&L management, stock management expertise, and the ability to partner with HR, Finance and Marketing to deliver commercial results in a fast-paced retail environment.

Qualifications

• Minimum 5 years’ experience in multi-site retail management
• Proven track record managing P&L and driving commercial performance
• Strong stock management and inventory control knowledge
• Solid understanding of labour legislation (LRA, BCEA) and IR processes
• Experience in high-volume or complex retail environments
• Exposure to airport or concession-based retail environments is advantageous
• Strong systems knowledge (POS, reporting, inventory systems)
• Strong commercial acumen and assertive leadership

Responsibilities

• Own regional P&L, revenue, costs and margins
• Analyze store performance and identify revenue growth opportunities
• Drive sales performance and revenue per square meter
• Manage budgets including staffing, stock and costs
• Prepare and present monthly performance reports
• Oversee daily operations across multiple stores
• Monitor KPIs and implement corrective action
• Ensure staffing levels in a 24/7 environment
• Maintain compliance with health, safety and standards
• Oversee stock control and shrinkage prevention
• Collaborate with HR, Finance, Buying and Marketing
• Lead Store Managers and develop talent
• Support promotions and operational initiatives
• Address customer experience across all stores
• Maintain brand standards and visual merchandising
• Manage IR processes in line with labour legislation

Skills

P&L management

Stakeholder management

Leadership

Analytical thinking

Problem-solving

High-pressure resilience

Education

Retail management / Business Administration degree

Tools

POS systems

Inventory reporting tools

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

Regional Operations Manager

Kempton Park, South Africa

Red Ember Recruitment is seeking a Regional Operations Manager on behalf of our client based in Kempton Park within the retail sector.

This is a senior commercial leadership role responsible for driving performance, profitability, and operational excellence across multiple retail stores within a high-volume, fast-paced environment.

The successful candidate will act as a strategic business partner to leadership, taking full ownership of regional performance, including P&L, team leadership, and stakeholder engagement.

Key Responsibilities

• Full ownership of regional P&L, including revenue, costs, and margins
• Analyse store performance and identify revenue growth opportunities
• Drive sales performance and maximise revenue per square meter
• Manage budgets including staffing, stock, and operational costs
• Prepare and present monthly performance reports

Operational Leadership

• Oversee daily operations across multiple retail stores
• Monitor KPIs and implement corrective action where needed
• Ensure optimal staffing and scheduling in a 24/7 environment
• Maintain compliance with health, safety, and operational standards
• Oversee stock control, inventory management, and shrinkage prevention

Stakeholder Management

• Act as the main operational contact with key stakeholders
• Ensure compliance with lease agreements and operational requirements
• Build and maintain strong relationships with internal and external partners

People Management

• Lead and develop a team of Store Managers
• Drive a high-performance, accountable team culture
• Manage IR processes in line with labour legislation
• Support talent development and succession planning

Customer Experience

• Ensure consistent, high-quality customer experience across all stores
• Drive visual merchandising and brand standards
• Address and act on customer feedback

Cross-Functional Collaboration

• Work closely with HR, Finance, Buying, and Marketing teams
• Support business initiatives, promotions, and operational improvements

Requirements

• Relevant tertiary qualification in Retail Management, Business Administration, or similar
• Minimum 5 years’ experience in multi-site retail management
• Proven track record managing P&L and driving commercial performance
• Strong experience in stock management and inventory control
• Solid understanding of labour legislation (LRA, BCEA) and IR processes
• Experience in high-volume or complex retail environments
• Exposure to airport or concession-based retail environments is advantageous
• Strong systems knowledge (POS, reporting, inventory systems)
• Strong commercial acumen
• Assertive leadership and decision-making ability
• High resilience in a fast-paced, high-pressure environment
• Strong problem-solving and analytical thinking