Regional Operations Coordinator (Ftth Installations)

Maziv; Cape Town; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Maziv is seeking a Regional Operations Coordinator for FTTH Installations in the Northern Suburbs of Cape Town. You will oversee regional operational performance and maintenance teams, ensuring daily activities align with Britelink and Vuma standards and timelines.

You will provide daily reports on escalations of non-compliance by technicians and coordinate time management, assignments and quality assurance across teams.

Qualifications

• Ticket management and preventative maintenance
• Effective and efficient resource allocation
• Outage management
• Administration
• Communicate and provide regular feedback to the client.
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion
• Monitor teams and delegate tasks accordingly
• Identify and manage department dependencies
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.

Responsibilities

• Ticket management and preventative maintenance
• Effective and efficient resource allocation
• Outage management
• Administration
• Communicate and provide regular feedback to the client.
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion
• Monitor teams and delegate tasks accordingly
• Identify and manage department dependencies
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.

Job description

The regional operations coordinator is responsible for the operational performance of the branch or region they are assigned to. They are also responsible for all the maintenance teams assigned to their Cells and their daily activities. This includes time management, assignments, quality assurance, effectiveness, ensure all teams comply with the Britelink and Vuma maintenance and break fix standards. The coordinator is required to provide daily reporting on escalations of non-compliance by technicians.

KEY RESPONSIBILITIES

• Ticket management and preventative maintenance
• Effective and efficient resource allocation
• Outage management
• Administration
• Communicate and provide regular feedback to the client.
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion
• Monitor teams and delegate tasks accordingly
• Identify and manage department dependencies
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.

Regional Operations Coordinator (FTTH Installations) Northern Suburbs (Cape), ZA