Regional Operations Coordinator (FTTH Installations)

MAZIV; Upington; On-site; ZAR 360,000 - 480,000; Full time

Job summary

MAZIV in the Northern Suburbs (Cape) seeks a Regional Operations Coordinator to drive branch performance and lead maintenance teams across cells with daily activity oversight. You will manage time, assignments, quality assurance, and ensure adherence to maintenance and break-fix standards, reporting escalations to the client daily.

The role emphasizes ticket management, outages, administration, and clear communication of departmental expectations to team members and contractors, while

Qualifications

• Grade 12 or equivalent qualification.
• Certificate or diploma in business administration will be advantageous.
• At least 3 years in call centre or customer relations environment.
• MS Office proficiency.

Responsibilities

• Ticket management and preventative maintenance.
• Effective and efficient resource allocation.
• Outage management.
• Administration.
• Communicate and provide regular feedback to the client.
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion.
• Monitor teams and delegate tasks accordingly.
• Identify and manage department dependencies.
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.
• Identify potential crises, devise contingency plans.

Skills

Problem solving

Analytical skills

Co-ordination skills

Interpersonal skills

Liaison skills

Negotiation skills

Decision making skills

Customer service

Education

Grade 12

Certificate or diploma in business administration

MS Office

Tools

MS Office

Job description

POSITION STATEMENT

The regional operations coordinator is responsible for the operational performance of the branch or region they are assigned to. They are also responsible for all the maintenance teams assigned to their Cells and their daily activities. This includes time management, assignments, quality assurance, effectiveness, ensure all teams comply with the Britelink and Vuma maintenance and break fix standards. The coordinator is required to provide daily reporting on escalations of non-compliance by technicians.

Description

POSITION STATEMENT

The regional operations coordinator is responsible for the operational performance of the branch or region they are assigned to. They are also responsible for all the maintenance teams assigned to their Cells and their daily activities. This includes time management, assignments, quality assurance, effectiveness, ensure all teams comply with the Britelink and Vuma maintenance and break fix standards. The coordinator is required to provide daily reporting on escalations of non-compliance by technicians.

Key Responsibilities

• Ticket management and preventative maintenance
• Effective and efficient resource allocation
• Outage management
• Administration
• Communicate and provide regular feedback to the client.
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion
• Monitor teams and delegate tasks accordingly
• Identify and manage department dependencies
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.
• Identify potential crises, devise contingency plans

Requirements

SKILLS & KNOWLEDGE

• Problem solving skills
• Analytical skills
• Co-ordination skills
• Interpersonal skills
• Liaison skills
• Negotiation skills
• Decision making skills
• Customer service

Qualification & Experience

• Grade 12 or equivalent qualification
• Certificate or diploma in business administration will be advantageous
• At least 3 years in call centre or customer relations environment
• MS Office

Work Level

Skilled

Job Type

Contract

Salary

Market Related

Duration

EE Position

EE Position

No

Location

Northern Suburbs (Cape)