Regional Bakery Operations Lead (20 Stores)

picknpay; Pretoria; On-site; ZAR 380,000 - 520,000; Full time

Job summary

Pick n Pay is seeking a Bakery Operations Coordinator to oversee bakery activities across about 20 stores, ensuring product availability, quality and promotional execution. You will support production planning and staff development while driving margins and customer satisfaction.

The role requires deep bakery knowledge, SAP/Excel experience, and a willingness to travel between stores. Join a team focused on profitability, process excellence and superior in-store experiences.

Qualifications

• Grade 12 or equivalent with Qualified Baker certification.
• Retail Management Diploma or related qualification (advantageous).
• Minimum 5 years bakery management experience in retail.
• In-depth knowledge of bakery processes, production planning and operational procedures.
• Strong understanding of retail bakery operations, including product availability, merchandising, quality control and stock management.
• Proficiency in Microsoft Excel for reporting, data analysis and operational tracking.
• Extensive knowledge of food safety, hygiene, and stock rotation principles.
• Experience working with SAP or similar retail management systems.
• Valid driver’s license and willingness to travel between stores.

Responsibilities

• Coordinate and support bakery operations across approximately 20 assigned stores.
• Ensure consistent availability of core bakery lines and promotional products.
• Monitor and guide daily production planning to align with customer demand and sales targets.
• Support Bakery Managers in maintaining efficient production processes and operational consistency across stores.
• Drive availability and presentation of key bakery ranges in line with merchandising standards.
• Ensure promotional lines and focus products are executed effectively in stores.
• Monitor in-store displays, product freshness and range assortment to improve customer offering.
• Ensure stores maintain strong visual merchandising standards within the bakery department.
• Ensure compliance with food safety regulations, hygiene standards and company policies.
• Monitor adherence to recipe manuals, portion control standards and production guidelines.
• Conduct operational audits to ensure quality and product consistency across stores.
• Address quality or compliance issues and implement corrective actions where required.
• Monitor and analyse sales performance, margins, waste and stock levels.
• Support stores in improving profitability through cost management and waste reduction initiatives.
• Guide Bakery Managers on selling price management and margin optimisation.
• Review store performance data to identify opportunities for improvement.
• Monitor stock levels and ordering processes to ensure product availability.
• Support stores in maintaining accurate stock control and stock take processes.
• Ensure appropriate management of raw materials, packaging and supplies.
• Provide training, coaching and mentoring to bakery teams to improve operational capability.
• Assist with performance management and development of bakery staff.
• Promote a culture of customer service, teamwork and operational excellence.
• Conduct regular store visits to review performance and compliance with standards.
• Provide structured feedback and action plans following store visits.
• Monitor implementation of operational improvements and business initiatives.
• Monitor competitor activity, pricing, product trends and promotions in the market.
• Identify opportunities to improve product range, pricing strategies and customer offering.
• Share insights and recommendations with store management and regional leadership.
• Ensure bakery departments deliver high-quality customer experience through availability, freshness and presentation.
• Support stores in responding to customer feedback, complaints and service improvement opportunities.
• Promote a customer-focused culture within bakery teams.

Skills

Leadership

Data analysis

Customer service

Team development

Education

Grade 12

Qualified Baker certification

Retail Management Diploma

Tools

SAP

Microsoft Excel

Job description

Pick n Pay is seeking a Bakery Operations Coordinator to oversee bakery activities across about 20 stores, ensuring product availability, quality and promotional execution. You will support production planning and staff development while driving margins and customer satisfaction.

The role requires deep bakery knowledge, SAP/Excel experience, and a willingness to travel between stores. Join a team focused on profitability, process excellence and superior in-store experiences.