Regional ATM Training Lead & Operations Coach

ProDevelopment Group; KwaZulu-Natal; On-site; ZAR 420,000 - 620,000; Full time

Job summary

IZI South Africa is seeking a Regional ATM Trainer/Co-ordinator to lead training solutions across our ATM network in KwaZulu-Natal. Based in Durban with regional travel, you will empower ATM custodians, FLM technicians, auditors, and debrief clerks to meet SLAs and drive operational excellence.

You will design and deliver comprehensive training, monitor service levels, ensure compliance, and manage asset and fleet integrity while maintaining tight client relationships and pursuing business

Qualifications

• Education: Grade 12 required; Diploma/Degree in Banking, Finance, or Business Management highly preferred.
• Experience: 2–5 years in ATM industry (CMC, cash forecasting, or CIT operations) with CRM experience.
• Certifications: PSIRA Accreditation, SASSETA Facilitator/Assessor, PSIRA Instructor, CIT, NKP accreditations.
• Technical: Strong understanding of ATM hardware/software, FLM, and basic network troubleshooting.
• Licence: Valid driver’s licence with willingness to travel regionally.

Responsibilities

• Training & Development: Design, implement, and deliver training for ATM Custodians, FLM/Clearing Teams, Auditors, and Branch Administrators.
• Operational Performance & Quality: Monitor service levels, staff deployment, overtime costs, and client deviations.
• Client Service & Retention: Maintain SLAs, visit clients, address gaps, support business development.
• Compliance & Risk Management: Ensure adherence to regulations, health & safety, transport, and ROCC.
• Asset & Fleet Management: Oversee branch fleet, asset registers, audits to safeguard assets.

Skills

Training design

Team leadership

Customer relationship management

Regulatory compliance

Operational analytics

First Line Maintenance (FLM)

CIT operations

Network troubleshooting

Education

Grade 12

Diploma/Degree in Banking, Finance, or Business Management

Tools

ATM hardware

Network troubleshooting

Job description

IZI South Africa is seeking a Regional ATM Trainer/Co-ordinator to lead training solutions across our ATM network in KwaZulu-Natal. Based in Durban with regional travel, you will empower ATM custodians, FLM technicians, auditors, and debrief clerks to meet SLAs and drive operational excellence.

You will design and deliver comprehensive training, monitor service levels, ensure compliance, and manage asset and fleet integrity while maintaining tight client relationships and pursuing business