Regional ATM Training Lead & Operations Coach

IZI; KwaZulu-Natal; Hybrid; ZAR 350,000 - 520,000; Full time

Job summary

IZI South Africa is seeking a Regional ATM Trainer/Co-ordinator based in KwaZulu-Natal, Durban, with regional travel to lead training solutions and drive peak operational performance across the ATM network.

You will empower operational teams including ATM custodians, FLM technicians, auditors, and debrief clerks to deliver outstanding service aligned with SLAs and customer expectations.

Qualifications

• Experience in ATM industry (CMC, cash forecasting, or CIT operations).
• CRM experience.

Responsibilities

• Design, implement and deliver training for ATM Custodians, FLM/Clearing Teams, Auditors and Branch Administrators.
• Monitor ATM service levels, manage staff deployment, optimise overtime/cost controls and track deviations.
• Maintain SLAs, conduct client visits and support business development & customer relationships.
• Ensure compliance with legislation, Health & Safety, transport, vault/float limits and ROCC controls.
• Oversee branch fleet efficiency, asset registers and conduct spot checks/audits.

Skills

Leadership

Training delivery

Education

Grade 12; Diploma/Degree in Banking/Finance/Business Management preferred

Job description

IZI South Africa is seeking a Regional ATM Trainer/Co-ordinator based in KwaZulu-Natal, Durban, with regional travel to lead training solutions and drive peak operational performance across the ATM network.

You will empower operational teams including ATM custodians, FLM technicians, auditors, and debrief clerks to deliver outstanding service aligned with SLAs and customer expectations.